Question

Shaurya has checked into a hotel. Which department's staff will first greet and welcome him? List any other three services provided by this department.

Answer 1

The front office department will first greet and welcome Shaurya upon his arrival.

Services provided by the front office department are:

1. welcoming guests,
2. meeting and greeting them,
3. organising reservation status of room availability
4. registering guests and allocation of rooms,
5. maintaining records of check-in and check-out details,
6. porter services,
7. issuing room keys to guests,
8. passing messages to customers,
9. coordinating with other guest services,
10. providing in-house and external information to the guests
11. preparing and settling their bills