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Question
State any four features of the Consumer Protection Act, 2019.
Solution
The Consumer Protection Act of 2019 is a law designed to safeguard the rights and interests of consumers in India. The features of the Consumer Protection Act, 2019 are:
- Establishment of Central Consumer Protection Authority: The legislation establishes the Central Consumer Protection Authority (CCPA), endowed with the authority to investigate, recall products, and impose penalties for unfair trade practices and misleading advertisements.
- E-commerce Consumer Protection: The Act extends consumer protection measures to cover e-commerce transactions, introducing a distinct mechanism for addressing consumer complaints related to e-commerce platforms.
- Product Liability: The Act introduces the concept of product liability, holding manufacturers and service providers accountable for any harm resulting from defective products or services.
- Mediation: This implies that both consumers and businesses have the option to settle disputes through mediation rather than resorting to a consumer court for resolution.
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