Question

State any two features of the Consumer Protection Act.

Point out the main features of the Consumer Protection Act 1986.

Answer 1

1. The Consumer Protection Act provides for six rights of consumers.
2. The Consumer Protection Councils set up under the Act are intended to promote and protect the various rights of consumers.
3. The Act applies to all goods and services.
4. It covers all the sectors, whether public, private or cooperative societies.
5. It provides the rights to the consumers, which include:
   1. Right to be informed
   2. The right to consumer education
   3. Right to seek redressal
   4. Right to safety
   5. Right to be heard