Question

Write a note on physical product dispute of E-Commerce.

Answer 1

1. Physical product disputes are a major disadvantage in E-Commerce.
2. E-Commerce purchases are often made on trust.
3. This is because; we do not have physical access to the product.
4. Though the Internet is an effective channel for visual and auditory information it does not allow full scope for our senses.
5. We can see pictures of the perfumes, but could not smell their fragrance; we can see pictures of a cloth, but not its quality.
6. If we want to inspect something, we choose what we look at and how we look at it. But in online shopping, we would see only the pictures the seller had chosen for us.
7. People are often much more comfortable in buying generic goods (that they have seen or experienced before and in which there is little ambiguity) rather than unique or complex things via the Internet.