ISC (Commerce)
ISC (Arts)
ISC (Science)
Academic Year: 2021-2022
Date: April 2022
Duration: 1h30m
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Note :
- Candidates are allowed an additional 10 minutes for only reading the paper.
- They must NOT start writing during this time.
- Answer all questions in Section A, Section B and Section C.
- The intended marks for questions or parts of questions are given in brackets. [ ]
How many rights of consumers are given in the Consumer Protection Act 2019?
4
3
6
5
Chapter: [0.043] Consumer Protection
Assertion: Labelling, as a function of marketing, acts as a silent salesman.
Reason: Labelling helps in the promotion of the products by attracting the attention of customers and providing required information.
Both Assertion and Reason are true and Reason is the correct explanation for assertion.
Both Assertion and Reason are true and Reason is not the correct explanation for Assertion.
Assertion is true but Reason is false.
Assertion is false but Reason is true.
Chapter: [0.042] Marketing Mix
Grouping of activities on the basis of product lines is a part of ______.
Delegated organization
Divisional organisation
Functional organisation
Autonomous organization
Chapter: [0.035] Functions of Management
Which of the following is not true about formal organisation?
They are deliberately planned and created by management.
They are stable and predictable.
Violation of rules in a formal organisation may lead to penalties.
Leaders are chosen.
Chapter: [0.035] Functions of Management
The process of manning various jobs in the organisation with the right person is known as ______.
Chapter: [0.035] Functions of Management
Planning and Controlling are interrelated.
True
False
Chapter: [0.035] Functions of Management
Rational barrier is one of the types of barriers in the process of Communication.
True
False
Chapter: [0.035] Functions of Management
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A popular brand of toothpaste has 20% discount mentioned on the package. Name the element of promotion.
Chapter: [0.042] Marketing Mix
Marketing and Selling are synonymous terms. Do you agree? Give reasons.
Chapter: [0.040999999999999995] Marketing: Concept and Functions
State two qualities of a good leader.
Chapter: [0.035] Functions of Management
Explain any four objectives of communication.
Chapter: [0.035] Functions of Management
State two reasons to emphasize the importance of Controlling as a function of management.
Chapter: [0.035] Functions of Management
The employees of ABC co. have formed a Dramatics club for their recreation. Name the type of organisation formed by the and state one of the features of such an organisation.
Chapter: [0.035] Functions of Management
What is pre-requisite to Selection?
Chapter: [0.035] Functions of Management
Which function of management ensures the right person at the right job?
Chapter: [0.035] Functions of Management
Which function of management is often referred to as the essence of management and binds all the other functions? Justify its significance in the function of Planning.
Chapter: [0.035] Functions of Management
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| The demand for leather will be derived from the demand for leather purses and other leather items in the market. |
The above statement brings forth the characteristics of one of the categories of the products. Name the category and state three other characteristics of this category of product.
Chapter: [0.040999999999999995] Marketing: Concept and Functions
| Palak went to a shop to buy hair oil. The shopkeeper forced her to buy a particular brand of hair oil from various available brands, irrespective of the willingness of Palak. |
Which right of Palak, as a consumer, has been violated and where can she file a case against the shopkeeper? Name the two other rights of the consumer.
Chapter: [0.043] Consumer Protection
Why is delegation an important management tool?
Chapter: [0.035] Functions of Management
Explain the term span of control.
Chapter: [0.035] Functions of Management
Explain the concept of management by exception.
Chapter: [0.035] Functions of Management
Explain any four External sources of recruitment.
Chapter: [0.035] Functions of Management
Read the given passage carefully and answer the following questions.
| A reputed publishing company is planning to open new showrooms in some big cities in North India. The company wishes to invite celebrity novelists to inaugurate their new outlets. It also plans to invite other celebrities from the literary world and make new book releases before August. Introductory offers will be given in the form of price reductions, limited edition of autographed copies and discount coupons. |
- Identify the promotional tools adopted by the company.
- In what way do the promotional tools adopted by the company generate sales?
Chapter: [0.042] Marketing Mix
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CISCE previous year question papers Class 12 Commerce with solutions 2021 - 2022
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