HSC Commerce (English Medium)
HSC Commerce: Marketing and Salesmanship
Academic Year: 2021-2022
Date: March 2022
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- All questions are compulsory.
- Answers are to be written in complete sentences. One-word answers or incomplete sentences will not be given credit.
- Figures to the right indicate full marks for the questions.
- Figures to the left indicate question numbers.
- Answer to every question must start on a new page.
- Use of colour pens/pencils etc. is not allowed. Blue/Black pens are allowed.
Warehouse creates __________ utility.
space
time
possession
Chapter: [0.04] Business Services
Scalar chain means the hierarchy of ______ from the top level to the lower level for the purpose of communication.
discipline
unity
authority
Chapter: [0.01] Principles of Management
___________ are trustees of the society.
businessmen
employees
investors
Chapter: [0.07] Consumer Protection
______ is the function that supports activating the plans with the help of employees.
Staffing
Directing
Co-ordinating
Chapter: [0.02] Functions of Management
The Government has established ____________ to settle the consumer disputes by compromise.
District Commission
Lok Adalat
Consumer Organisation
National Commission
Chapter: [0.07] Consumer Protection
Write a word or phrase or a term which can substitute the following:
A Sub-segment of BPO.
Chapter: [0.05] Emerging Modes of Business
Give one word or phrase or a term which can substitute the following.
A purposeful activity of an individual or a group of associated individuals undertaken to initiate, maintain and aggrandize profit.
Chapter: [0.03] Entrepreneurship Development [0.08] Entrepreneurship Development
Write a word or phrase or a term which can substitute the following:
Process of identifying and bringing the required resources together such as men, money, machine, and method.
Chapter: [0.02] Functions of Management
Write a word or phrase or a term which can substitute the following:
The principle which is based on 'a place for everything and everything in its place'.
Chapter: [0.01] Principles of Management
Write a word or phrase or a term which can substitute the following:
The process of contracting a business function to specialized agencies.
Chapter: [0.05] Emerging Modes of Business
Business services are important for the growth of business.
True
False
Chapter: [0.04] Business Services
NEFT stands for National Electronic Fund Transfer.
True
False
Chapter: [0.04] Business Services
Under CSR, the company would spent not less than 4% of the average net profits.
True
False
Chapter: [0.06] Social Responsibilities of Business
Public Interest litigation means legal action initiated in a court of law regarding a matter of general public interest.
True
False
Chapter: [0.07] Consumer Protection
The area concept of market is related to exchange concept.
True
False
Chapter: [0.08] Marketing
Advertisements
Find the odd one.
NGO
District Commission
National Commission
State Commission
Chapter: [0.07] Consumer Protection
Find the odd one.
Planning
Writing
Staffing
Directing
Chapter: [0.02] Functions of Management
Find the odd one.
Product
People
Place
Promotion
Chapter: [0.08] Marketing
Find the odd one.
Right of healthy environment
Right to education
Right to represent
Right to redress
Chapter: [0.07] Consumer Protection
Find the odd one.
C2C
B2B
A2B
C2B
Chapter: [0.05] Emerging Modes of Business
Explain the following term/concept.
Principle of Unity of Command
Chapter: [0.01] Principles of Management
Explain the following term/concept.
Social responsibility
Chapter: [0.04] Social Responsibilities of Business and Business Ethics. [0.06] Social Responsibilities of Business
Explain the following term/concept.
Marine Insurance
Chapter: [0.04] Business Services
Explain the following term/concept.
KPO
Chapter: [0.05] Emerging Modes of Business
Explain the following term/concept
Product
Chapter: [0.08] Marketing
Explain the following term/concept.
Life Insurance
Chapter: [0.04] Business Services
Study the following case/situation and express your opinion
Shirish shifted some furniture to his office and issues a cheque of Rs. 20000/- to MV Movers Limited. Balance in his account is Rs. 15000 still bank clears the cheque. Shirish also wants to renovate his office so he applies for a loan of Rs. 25 lacs which bank sanctions and transfer the amount to loan account. But Shirish withdrew only Rs. 15 lacs. Shirish accepted a bills of exchange for Rs. 5 lacs drawn upon him by M/s. Creative Furnitures for supplying new furniture for his office it is due on 31st May, 2021 but M/s. Creative Furnitures needed money on 1st April, 2021. They got Rs. 4.75 lacs from the bank on the basis of the same bills of exchange.
- Name the type of account Shirish must be operating
- On which amount Shirish will have to pay interest on loan?
- Which service did the bank make available to easy M/s. Creative Furnitures while paying rupees 4.75 lacs?
Chapter: [0.04] Business Services
Study the following case/situation and express your opinion.
Auto Parts Ltd. is renowned company situated in Chakradharpur, Jharkhand. This company is leading manufacturer of auto parts and also exports to some countries around the world. This company has net worth of Rs.600 Cr. and earned average net profit of Rs.1.20 Cr in last 3 financial years. The company has formed committee of directors to look after the CSR activities of the company.
- Provision of which section is applicable in case company follows CSR activities?
- How much amount company needs to spend on CSR activities?
- How many directors are required to constitute CSR committee?
Chapter: [0.06] Social Responsibilities of Business
Study the following case/situation and express your opinion
Navnath and Jagannath are partners of a firm dealing with civil construction activity. They have set objective of completing 3 projects within next four years. Navnath is responsible for arranging funds, construction machinery and required raw material while Jagannath hired architects, draftsman, surveyors, contractors and labors.
- Name the management function Navnath was involved in.
- Who did staffing for the firm?
- Which management function Navnath and Jagannath did jointly?
Chapter: [0.02] Functions of Management
Distinguish Between.
Planning and Directing
Chapter: [0.02] Functions of Management
Advertisements
Distinguish between the following:
Life insurance and Fire insurance
Chapter: [0.04] Business Services
Distinguish between the following:
State Commission and National Commission.
Chapter: [0.07] Consumer Protection
Distinguish between.
District Commission and National Commission
Chapter: [0.07] Consumer Protection
State any four rights of the consumer.
Chapter: [0.07] Consumer Protection
What are the principles of scientific management? Explain in detail.
Chapter: [0.01] Principles of Management [0.06] Principles of Management
Explain any four facilitating functions of marketing.
Chapter: [0.08] Marketing
Justify the following statement.
Business services are necessary.
Chapter: [0.04] Business Services
Justify the following statement.
Principle of equity is important.
Chapter: [0.01] Principles of Management
Justify the following statement.
Business organisations have responsibilities towards different interest groups
Chapter: [0.06] Social Responsibilities of Business
Justify the following statement.
Entrepreneur must be a good communicator.
Chapter: [0.03] Entrepreneurship Development [0.08] Entrepreneurship Development
Explain types of warehouses?
Chapter: [0.04] Business Services
Attempt the following.
Explain process of online transactions.
Chapter: [0.03] Emerging Modes of Business [0.05] Emerging Modes of Business
State the Importance of Planning ?
Chapter: [0.07] Functions of Management
Explain importance of marketing to firm.
Chapter: [0.08] Marketing
Explain in detail the significance of marketing to society.
Chapter: [0.08] Marketing
Explain marine insurance policies.
Chapter: [0.04] Business Services
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