Balbharati solutions for English - Yuvakbharati 12 Standard HSC Maharashtra State Board chapter 1.2 - On Saying “Please” [Latest edition]

List the words of courtesy that we use in our daily life. Discuss them with your partner and explain the purpose of using each.

Listed below are a few character traits of people. Some are positive traits, while others are not. Tick ✓ the ones you feel are desirable.

Etiquette and manners are very important for a person to live in society.

Read the following and put them in proper columns

1. To receive phone calls while you are in a lecture or class.
2. To knock before you enter your Principal’s office.
3. To thank the person who offers you tea or coffee.
4. To be polite and courteous to others.
5. To leave the classroom without the teacher’s permission.
6. To occupy the seats reserved for ladies or physically challenged or elderly people on a bus or a train.

Form groups and explain the following word with an example. You can take the help of your teacher.

Humility

Form groups and explain the following words with examples. You can take help of your teacher.

Self-esteem

Form groups and explain the following words with examples. You can take help of your teacher.

Gratitude

Form groups and explain the following words with examples. You can take help of your teacher.

Courtesy

Form groups and explain the following words with examples. You can take help of your teacher.

Generosity

Form groups and explain the following words with examples. You can take help of your teacher.

Sympathy

Form groups and explain the following words with examples. You can take help of your teacher.

Empathy

Have a Group Discussion on the topic ‘The need of soft skills at workplace’. Use the following points.

(a) Written and verbal communication

(b) Ways of interacting with others

(c) Creative abilities

(d) Emotional intelligence

Read the text and state whether the following statement is True or False. Correct the False statement.

Bitter problems in day-to-day life can be solved by sweet words.

Read the text and state whether the following statement is True or False. Correct the False statement.

Great wars could have been avoided by a little courtesy.

Read the text and state whether the following statement is True or False. Correct the False statement.

Observance of etiquette in a normal situation is important but more important is their observance when the situation is adverse.

Read the text and state whether the following statement is True or False. Correct the False statement.

Words like ‘please’ and ‘thank you’ help us in making our passage through life uneasy.

Read the text and state whether the following statement is True or False. Correct the False statement.

The law permits anybody to use violence if another person is discourteous.

Select the most appropriate sentences which suggest the theme of the essay.

Find the reasons for the lift-man’s uncivilized behaviour.

List the people and their behaviour that made the passenger rude and ill-mannered.

Good manners are required in our daily life for making our social contacts more cooperative and friendly. Illustrate the behaviour of the polite conductor with different people in various situations.

Discuss and write the impact of good temper and kindliness on the society in the light of the good-mannered conductor.

‘A modest calling can be made dignified by good temper and kindly feeling’. Explain the statement with your choice of examples.

The service of the police is necessary for the implementation of law in our society. Do you think you require this service for good social environment? Discuss.

• He committed the crime in broad daylight (not bright daylight or narrow darkness).
• I had a cup of strong tea (not rich tea).
• The fast train is coming (not quick train).

Such words or group of words which habitually occur together and thereby convey meaning by association are called collocations. A collocation is a combination of words in a language that often go together.

Find out the words in column ‘B’ which collocate with the words in column ‘A’.

• He committed the crime in broad daylight (not bright daylight or narrow darkness).
• I had a cup of strong tea (not rich tea).
• The fast train is coming (not quick train).

Such words or group of words which habitually occur together and thereby convey meaning by association are called collocations. A collocation is a combination of words in a language that often go together.

Learning collocations is essential for making your English sound fluent and natural. Make collocations and use in your own sentences.

Sometimes while using a word in a sentence, we have to change its word class. We can make several more words from the root word. We can make several new words from the root word.

I asked Sumit to _______ my pencil for me. (sharp).

I asked Sumit to sharpen my pencil for me.

Now read the following sentence and use the word given in the bracket. Change the word class and rewrite the sentence.

Leena was eating a very apple and obviously enjoying it. (Crunch)

Sometimes while using a word in a sentence, we have to change its word class. We can make several more words from the root word. We can make several new words from the root word.

I asked Sumit to _______ my pencil for me. (sharp).

I asked Sumit to sharpen my pencil for me.

Now read the following sentence and use the word given in the bracket. Change the word class and rewrite the sentence.

^{This picture looks   . (colour)}

Sometimes while using a word in a sentence, we have to change its word class. We can make several more words from the root word. We can make several new words from the root word.

I asked Sumit to _______ my pencil for me. (sharp).

I asked Sumit to sharpen my pencil for me.

Now read the following sentence and use the word given in the bracket. Change the word class and rewrite the sentence.

^{I’m afraid that your behaviour is just not  . (accept)}

Sometimes while using a word in a sentence, we have to change its word class. We can make several more words from the root word. We can make several new words from the root word.

I asked Sumit to _______ my pencil for me. (sharp).

I asked Sumit to sharpen my pencil for me.

Now read the following sentence and use the word given in the bracket. Change the word class and rewrite the sentence.

^{I like my elder brother. He is very   . (help)}

Complete the following table. Put a cross if a word-class does not exist.

Register often refers to the degree of formality of language, but in a more general sense it means the language used by a group of people who share similar work or interest, such as doctors or lawyers.

Imagine that your Principal or teacher is coming. When you meet him, you would never say,

‘Hey, dude! What’s up?’

This is a formal situation, so you would say ‘Good morning,

In every situation, you use an appropriate expression according to the person. The language you use, when you meet someone depends on their age, position etc. There are formal and informal registers in spoken and written language.

Write appropriate expressions and words which you have to use while facing an interview.

(a) May I come in?

(b) ___________________

(c) ___________________

(d) __________________

(e) __________________

You are writing a letter of complaint. List the proper expressions that you would like to write.

(a) I disagree

(b) ___________________

(c) ___________________

(d) ___________________

(e) ___________________

Distinguish between a legal offence and a moral offence on the basis of the given text.

Find out the meaning of the following phrase. Use them in your own sentence.

give and take

Find out the meaning of the following phrase. Use them in your own sentence.

a black eye

Find out the meaning of the following phrase. Use them in your own sentence.

Lower than the angels

Find out the meaning of the following phrase. Use them in your own sentence.

knock someone down

Find out the meaning of the following phrase. Use them in your own sentence.

knock someone down

Find out the words with prefixes and suffixes from the text and write them down.

Complete the table with polite expressions that we must use in our day-to-day life.

Edit the given paragraph using a/an/the wherever necessary.

Rakesh is a/an ideal son who remains devoted to his father as he grows professionally to become a/the famous doctor. As his father grows old, he takes care to spend time with his father, bringing him tea in a/the morning and taking him out for a/the walk in an/the evening

Spot the errors in of the following sentence and correct the incorrect one.

Radha brought pens and distributed them between her five children.

Spot the errors in of the following sentence and correct the incorrect one.

Jayshree and Sujata sat besides each other in complete silence.

Spot the errors in of the following sentence and correct the incorrect one.

His best friend Vijay was blind within one eye.

Spot the errors in of the following sentence and correct the incorrect one.

One could dare to encroach on his rights.

Spot the errors in of the following sentence and correct the incorrect one.

She was taken with surprise when she saw the famous Taj Mahal.

Spot the errors in the following sentence and correct the incorrect one.

It is not possible to exchange the goods once the sale has been completed.

Spot the errors in the following sentence and correct the incorrect one.

It is not possible to exchange the goods once the sale has been completed.

Spot the errors in the following sentence and correct the incorrect one.

Dr. Sengupta has been trying to master the craft for the last five years. 

Spot the errors in the following sentence and correct the incorrect one.

The top-ranking candidates will be appointed in senior jobs in banks.

Spot the errors in the following sentence and correct the incorrect one.

She knows very well what is expected from her but she is unable to perform.

Spot the errors in the following sentence and correct the incorrect one.

They will put on a note in this regard for your consideration.

Read the following sentence.

Santosh purchased a computer. He read the operating manual and followed the instructions.

1. He linked the monitor, keyboard and printer.
2. He plugged in the main cable.
3. He switched on the monitor at the back.
4. When the light appeared on the screen, he placed the Day Disk in Drive A.
5. He pushed in the disk until the button clicked out. (It took about 30 seconds for the computer to load the programme.)
6. He pressed the Drive button and the disk shot out.
7. He replaced the Day Disk with the Document Disk.
8. He pressed function key 7.

Convert these sentences into passive voice by filling in the blanks. The first sentence has been done as an example.

Firstly the monitor, keyboard and printer were linked up. Then the _______ was _______. The monitor ________ at the back. When the light appeared on the screen, ________in Drive A. The disk __________ until _________. It took the computer 30 seconds to load the programme. The drive button __________ and the disk shot out. The ________ with Document Disk. Finally, the function key 7 ________ The word processor was then ready to use.

Write a speech on ‘Courtesy is the light of life’ with the help of the following points.

1. People have a good impression of you.
2. You will be acknowledged and appreciated by all.
3. You will be happier and contented with life.

‘Manners maketh man’ – Expand the idea in your own words with proper examples.

Read A. G. Gardiner’s essay ‘The Open Window’ and compare its theme with the essay ‘On Saying “Please.’’

‘Nothing clears up my spirits like a fine day’ - Keats. Collect the information of the poet Keats and write it in your notebook.

Soft skills are required in all walks of life including careers and industries. They are increasingly becoming the essential skills of today’s workforce.
Soft skills are an integral part of finding, attracting, and retaining clients also. Highly developed presentation skills, networking abilities, and etiquette awareness can help you win new clients and gain more work.

The following are considered the most important soft skills.

Following are the institutions where you will get the courses related to soft skills.

a. Indian Institute of Management, Ahmedabad, Gujarat
b. Indian School of Business Management, Hyderabad
c. XLRI  Xavier School of Management, Jamshedpur
d. Indian Institute of Foreign Trade, New Delhi

Jobs available at

•  Customer service centre
• Management schools
• Hotel industry