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प्रश्न
Answer in brief:
Explain any four essentials of effective communication.
उत्तर
Essentials of effective communication:
(1) Listening: Listening is an important aspect of effective communication. Listening means hearing and understanding carefully what other person is saying to you. Effective communication requires active listening. A person can respond correctly and appropriately if he understands the message of another person.
(2) Body language: Body language is a type of non-verbal communication in which physical behaviours, as opposed to words, are used to express or convey information. Effective communication is possible if body language helps to convey words and meaning. Facial expressions, body posture, gestures, eye movements, touch and use of space, etc. are the important factors of body language.
(3) Clear and Concise: Effective communication is possible if the message conveyed is clear, concise, and direct. Message to be conveyed should be brief and to the point. It should avoid any irrelevant details, roundabout sentences, redundant words, etc. To avoid any misunderstanding, confusion, or ambiguity message should be written with clarity of thought and languages. Sentences should be short and words should be simple and familiar.
(4) Personable: Effective communication requires the creation of a personal touch in communication. In face-to-face conversation or communication we have to use a friendly tone and ask personal questions. This will help to create a personal touch.
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संबंधित प्रश्न
Select the correct answer from the option given below and rewrite the statement.
Business communication is concerned with _______activities.
Select the correct answer from the option given below and rewrite the statement.
Written communication is a _________ record.
Select the correct answer from the option given below and rewrite the statement.
A unique internet address of website is known as_________.
Select the correct answer from the option given below and rewrite the statement.
There should be proper _________ between words, lines, and between paragraphs.
Select the correct answer from the option given below and rewrite the statement.
_________ refers to use of minimum words.
Match the pairs:
| Group ‘A’ | Group ‘B’ |
| a) Twitter | 1) Hearing and understanding |
| b) Consideration | 2) Personable |
| c) Active listening | 3) Harsh, rude words |
| d) Body language | 4) Social Media |
| e) Courtesy | 5) Non-verbal communication |
| 6) Blog | |
| 7) ‘You’ attitude | |
| 8) Empathy | |
| 9) SMS | |
| 10) Politeness |
Write a word or a term or a phrase which can substitute the following statement:
Process of communication, conveying a message in spoken form.
Write a word or a term or a phrase which can substitute the following statement:
Part of a business letter which introduces the sender to the receiver.
Write a word or a term or a phrase which can substitute the following statement:
A written summary of the business transacted at the meeting.
Write a word or a term or a phrase which can substitute the following statement:
Part of a letter which contains the name and address of the sender.
State whether the following statement is true or false.
Notice is a written summary of business transacted at a meeting.
State whether the following statement is true or false.
Active listening is essential for effective communication
State whether the following statement is true or false.
A letter without date is incomplete and invalid.
State whether the following statement is true or false.
Reference number shows the purpose of the letter.
Explain the following term/concept.
Communication.
Study the following case/situation and express your opinion.
Mr. Rahul is the secretary who has been asked by the Managing Director to inform a director about a decision taken in a board meeting in which he was absent. Which aspect of essentials of a good business letter he follows:
a) When he is giving the required information in a very short and brief manner
b) When he is using courteous words so as to be polite
c) When he is giving the entire information about the meeting in a proper manner(Clarity, conciseness, coherence, courtesy, completeness, correctness)
