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प्रश्न
What do you understand by “Right to redressal”.
उत्तर
The complaints and protests are not just to be heard: but the aggrieved party is to be granted compensation within a reasonable time period. There should be a prompt settlement of complaints and claims lodged by the aggrieved customers.
APPEARS IN
संबंधित प्रश्न
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to consumer education
What information one should check before buying a product?
Study the following case/situation and express your opinion.
Mr. Ashok visited a shop to buy a pair of shoes for Rs. 700. The salesman forced him to buy a pair of bigger size shoes of the ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite the availability of stock.
In the above case,
- Which right has been violated?
- Is Ashok a buyer or end user?
- Where can Mr. Ashok file his complaint?
Study the following case/situation and express your opinion.
Mrs. Meera a resident of Nagpur District bought a washing machine worth Rs. 50,000 without cash memo with a warranty period of 2 years. After 1.5 years she noticed some defect and asked the company to repair or replace it. The company did not accept her complaint despite the defective product.
In the above case,
i) Suggest suitable redressal machinery to protect her right.
ii) If she is not satisfied with the decision given by redressal machinery, where should she appeal?
iii) What was the negligence of Mrs. Meera while buying the washing machine?
State any four rights of the consumer.
What are the rights of consumers according to John F. Kennedy?
Maya had purchased a washing machine, which stopped working after two weeks. She asked for a replacement, but nothing was done. ‘Which Consumer Right is being violated in this case?
Which of the following is not an organisation working for consumer protection?
Which of the following is not a 'right' according to Consumer Protection Act?
Which consumer right allows the consumer to register his/her dissatisfaction at appropriate forums?
