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प्रश्न
write short note on Consumer Rights
उत्तर
Following are the various rights of Consumers:
- Right to Safety: -It is one of the basic rights of consumers. It protects them against the marketing of those goods and services which are hazardous to their life and property. In other words, traders should assure that the goods to be sold will not cause any damage to life or property of the consumer. If sometimes, it may happen that the product is found to be hazardous after selling it in the market. In such a situation the right to Safety expects the trader to recall the product or to modify it or he should compensate the consumer for the damage.
- Right to Information: -According to this right, consumers should get correct information about the price, quality, purity, quantity, ingredients, etc. of the goods to be purchased. He should also be properly instructed about the use of the product and risks involved in improper use of the product. This information allows consumers to make right choice of goods and services. It also assures safety of consumer as well as the article itself.
- Rights to choose: -Today's markets are full of variety of goods. The consumer should be able to make a choice from a wide range of products. He has a right to choose the goods as per his need and budget. Very often traders are pressure tactics for selling poor quality goods. The right to choose enables a consumer to select a suitable product from among the available variety in the market at a competitive price.
- Right to be heard: -This right assures that consumer grievances and complaints will be heard and will receive due consideration at appropriate forums. This right allows a consumer to express his views about the product or service brought by him.
- Right to Redressal: -Only filing a complaint is not sufficient for a consumer to get justice, so the Right to Redressal is also recognized along with the Right to Represent. This right enables a consumer to seek redressal against unfair trade practices or unscrupulous exploitation. This right assures proper legal arrangement to attend to his complaint and to get it redressed.
- Right to Education: -This right entitle (enable) the consumer to know about consumer rights, market practices and remedies available to them. This knowledge creates awareness among consumers and they can protect themselves from unfair trade practices in a better way. The government, media as well as various NGOs can play a significant role to create awareness among consumers and to educate them. E.g. Jago Grahak Jago Campaign.
- Right to Healthy Environment: -As a human being the consumer has the right to lead his life in a healthy environment. They must have clean and pollution free environment in the present as well as the future e.g. if the production process of a manufacturer is creating air and water pollution then society can take objection.
- Right to protect Against Unfair Trade Practices: -As the name suggests, this right offers protection to consumers against any kind of unfair trade practices. Consumers can raise their voice against wrong measurements artificial shortages, exorbitant prices, etc. this right was incorporated b y the Amendments Act, 1993.
- Right to protect Against Spurious (fake) Goods: -This right has been added to the Consumer Protection Act by the Amendments Act, 2002. According to this right, consumers are protected from marketing of spurious and hazardous goods. It protects public health and life.
APPEARS IN
संबंधित प्रश्न
Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised.
Manvendra always went to a specific shop to buy all consumable and nonconsumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods. Annant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his ‘Rights’ which he could not exercise in near-by big brand shops.
State the consumer’s right which Manvendra had exercised.
Explain the concept of 'consumer protection' and any three points of its importance from the point of view of consumers.
The president of State Commission is ................. .
State Whether the Following Statement Are True Or False (Give Reason)
The consumer protection act was passed in the interest of the consumers.
Explain the importance of consumer protection from the point of view of a business.
Select the proper option from the options given below and rewrite the complete sentence:
In the modern competitive market, consumer is regarded as the ________.
State with reasons whether the following statement is True or False.
The consumer protection act was passed in the interest of the sellers.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.
Explain the need for consumer protection.
Answer the following question.
'VOICE' is an important consumer organization. It organized workshops in the months of December in Delhi/NCR for consumers. The theme was 'Organic Food – From Farm to Plate', to spread awareness on the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers' community explained the harmful effects of usage of pesticides in farming and the importance of organic food.
People were informed that the organization regularly tests samples to detect adulteration like the presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine 'Consumer Voice' to make people aware of the quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy.
State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para.
Explain any four needs of consumer protection.
______ every year is declared as a Consumer Protection Day to educate the public about their rights and responsibilities.
What is the importance of consumer protection from the point of view of a business.·
Write the full form of FSSAI.
A wholesaler sold adulterated goods which were hazardous to the consumer's health.
Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?
State any four responsibilities of a Consumer.
Discuss any four problems faced by consumers while buying products from the market.
