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प्रश्न
Answer the following question.
How can consumers use their 'Right to Seek Redressal'? Explain with example.
उत्तर
It is defined a the right to seek compensation due to damage caused by unfair trade practices and exploitation. The compensation awarded depends on the degree of damage. Consumers have the right to get their claims settled in their favor in case of being cheated and exploited by the producers. Under the Consumer Protection Act 1986, a three-tier judicial system has been formed This act provides the establishment of consumer disputes redressal agencies at the district, state and national levels. Consumers can invoke their right to redressal and right to represent. We may give the example of a person who is dissatisfied with services provided by say MTNL, BSNL, or Airtel and thereafter files a case at the consumer court.
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संबंधित प्रश्न
Why are rules and regulations required in the marketplace? Illustrate with a few examples.
What factors gave birth to the consumer movement in India? Trace its evolution.
What legal measures were taken by the government to empower the consumers in India?
Mention some of the rights of consumers and write a few sentences on each.
Match the following.
|
(i) |
Availing details of ingredients of a product |
(a) |
Right to safety |
|
(ii) |
Agmark |
(b) |
Dealing with consumer cases |
|
(iii) |
Accident due to faulty engine in a scooter |
(c) |
Certification of edible oil and cereals |
|
(iv) |
District Consumer Court |
(d) |
Agency that develops standards for goods and services |
|
(v) |
Consumers International |
(e) |
Right to information |
|
(vi) |
Bureau of Indian Standards |
(f) |
Global level institution of consumer welfare organisations |
Say True or False.
COPRA applies only to goods.
Say True or False.
The consumer redressal process is very simple and quick.
Say True or False.
A consumer has the right to get compensation depending on the degree of the damage.
Describe the importance of the 'Right to Information (RTI)' for consumers.
Analyze the importance of the three-tier judicial machinery under the Consumer Protection Act. (COPRA), 1986 for redressal of consumer disputes.
