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Question
Answer the following question.
How can consumers use their 'Right to Seek Redressal'? Explain with example.
Solution
It is defined a the right to seek compensation due to damage caused by unfair trade practices and exploitation. The compensation awarded depends on the degree of damage. Consumers have the right to get their claims settled in their favor in case of being cheated and exploited by the producers. Under the Consumer Protection Act 1986, a three-tier judicial system has been formed This act provides the establishment of consumer disputes redressal agencies at the district, state and national levels. Consumers can invoke their right to redressal and right to represent. We may give the example of a person who is dissatisfied with services provided by say MTNL, BSNL, or Airtel and thereafter files a case at the consumer court.
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Match the following.
|
(i) |
Availing details of ingredients of a product |
(a) |
Right to safety |
|
(ii) |
Agmark |
(b) |
Dealing with consumer cases |
|
(iii) |
Accident due to faulty engine in a scooter |
(c) |
Certification of edible oil and cereals |
|
(iv) |
District Consumer Court |
(d) |
Agency that develops standards for goods and services |
|
(v) |
Consumers International |
(e) |
Right to information |
|
(vi) |
Bureau of Indian Standards |
(f) |
Global level institution of consumer welfare organisations |
Say True or False.
COPRA applies only to goods.
Say True or False.
India is one of the many countries in the world which has exclusive courts for consumer redressal.
Say True or False.
It is worthwhile to move to consumer courts only if the damages incurred are of high value.
Say True or False.
The consumer redressal process is very simple and quick.
Say True or False.
A consumer has the right to get compensation depending on the degree of the damage.
