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प्रश्न
Answer the following question:
Explain briefly any two points of importance of consumer protection from the point of view of the business.
Answer the following question:
Explain any four points of importance of 'consumer protection' from the point of view of a business.
Answer the following question:
State any three points of importance of consumer protection from the point of view of a business.
उत्तर
Consumer protection plays an important role for businesses in the following ways:
- Long-Term Interest: For any business, consumer satisfaction is essential. In today's times, with increasing competition, consumer satisfaction has become all the more important. As the organisation takes care of the interests of consumers, it builds goodwill and reputation in the market. This, in turn, helps in increasing the sales and profits of the business. Thus, protecting consumer's interests benefits the business in the long run.
- Use of Resources: Any business survives on the basis of society. It uses the resources of society for its various production activities. It earns profits with the sale of these goods and services to society. Thus, the business must take care of the interest of society and supply goods and services which adhere to the overall interests and well-being of society.
- Ethical Reasoning: Every business must follow basic moral and ethical values. It must not follow any such business practices which lead to exploitation of consumers in any form
- Responsibility towards Society: Any business strives to exist on the basis of society. It sells various goods and services to consumers in society and earns profit. Thus, it is the responsibility of the business to take into consideration and work towards satisfying consumer interests
APPEARS IN
संबंधित प्रश्न
write short note on Consumer Rights
On Sonika's birthday her mother gave her a pair of gold earrings. After one month Sonika observed that the ear-rings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she finds a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.
Can Sonika appeal against the decision of the district forum? Give reason in support of your answer.
Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.
Under which consumer right does a business firm set up consumer grievance cell?
Explain the importance of consumer protection from the point of view of a business.
Select the proper option from the options given below and rewrite the complete sentence:
Under the consumer Protection Act, 1986, there is a________ quasi judicial consumer dispute redressal machinery for solving
the complaints of the consumers.
Select the proper option from the options given below and rewrite the complete sentence:
In the modern competitive market, consumer is regarded as the ________.
Select the proper option from the options given below and rewrite the complete sentence:
A District Forum can entertain the claims up to Rs ________.
Select the proper option from the options given below and rewrite the complete sentence:
National Commission has ________ members in addition to the president.
Match the correct pairs.
Answer the following question.
What do you mean by Consumer protection? Explain its importance.
Match the correct pairs :
| Group 'A' | Group 'B' |
| a. Private Company | 1. Minimum 7 members |
| b. Overdraft | 2. Saving Account |
| c. ATM | 3. 1996 |
| d. Consumer Protection Act | 4. Electronic Business |
| e. Controlling | 5. Current Account |
| 6. Maximum 50 members | |
| 7. Automatic Teller Machine | |
| 8. 1986 | |
| 9. Individual Taste | |
| 10. To take corrective action |
Answer the following question.
'VOICE' is an important consumer organization. It organized workshops in the months of December in Delhi/NCR for consumers. The theme was 'Organic Food – From Farm to Plate', to spread awareness on the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers' community explained the harmful effects of usage of pesticides in farming and the importance of organic food.
People were informed that the organization regularly tests samples to detect adulteration like the presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine 'Consumer Voice' to make people aware of the quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy.
State the functions performed by the Consumer Voice for the protection and promotion of consumer interest by quoting lines from the above para.
What is the importance of consumer protection from the point of view of a business.·
Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
What is the purpose of FSSAI agency?
Tara went to a farm on the outskirts of the city. She purchased honey and ghee from the farm. On reaching home, she found that the seal of the honey bottle was broken.
- What are standardised marks? Which standardised mark should Tara look for on the above mentioned products?
- 'On reaching home, she found that the seal of the honey bottle was broken. Which right of Tara was violated as a consumer?
- Mention any four details that a consumer should check on the label of a product, before purchase, to ensure its quality.
Ved and Ahmad made payments at an electronic store. While Ved paid the amount via cheque, Ahmad made his payment by using online banking. Whose payment was swift? Give a reason.
Raj brought an immersion rod a few days back which stopped functioning. He went back to the shopkeeper and wanted the item to either be replaced or rectified by the shop. But the shopkeeper refused to entertain Raj’s plea and asked him to leave his shop.
Which consumer right of Raj was violated? Enumerate any three responsibilities of a consumer in such situations.
Assertion: Crossed cheque is one in which two parallel lines are drawn on the upper left side of the cheque.
Reason: This cheque cannot be encashed. It can only be deposited in the account of the drawee.
