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प्रश्न
Explain the expectations of customers from a firm.
उत्तर
Expectations of customers from a firm are as follows:
- Good quality products or services
- Reasonable prices
- Cash receipts for the goods purchased
- Fulfilment of guarantee/warranty
- Prompt and efficient after sale service in case of durable products.
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संबंधित प्रश्न
Which of the following statement is true in the context of customer?
"They assume greater risk of loss of capital," this is degree of risk estimated by ______.
"They are the members of the company, having voting rights also", who are they?
Which is least likely to be a stakeholder in an organisation?
Which of the following statement is true?
Distinguish between a shareholder and a creditor.
Distinguish between shareholders and customers.
Give any five points of difference between stakeholders and customers of a company.
Who are customers?
The customer is the foundation of business and keeps it in existence but they are not the stakeholders of the firm. Why?
