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प्रश्न
Explain the expectations of customers from a firm.
टिप्पणी लिखिए
उत्तर
Expectations of customers from a firm are as follows:
- Good quality products or services
- Reasonable prices
- Cash receipts for the goods purchased
- Fulfilment of guarantee/warranty
- Prompt and efficient after sale service in case of durable products.
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Distinction Between Stakeholders and Customers
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