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Chapters
2: Marketing and Sales
3: Advertising and Sales Promotion
4: Consumer Protection
5: E-Commerce
6: Capital and Revenue Expenditure/Income
7: Final Accounts of Sole Proprietorship
8: Fundamental Concepts of Cost
9: Budgeting
10: Sources of Finance
11: Recruitment, Selection and Trading
12: Industrial Relations, Trade Union and Social Security
13: Logistics and Insurance
14: Banking
15: Striving for a Better Environment
![Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE chapter 1 - Stakeholders in Commercial Organisations - Shaalaa.com](/images/commercial-studies-english-class-10-icse_6:e190f9ef8ead423ca393c01efdea7c6c.jpg "Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE chapter 1 - Stakeholders in Commercial Organisations")
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Solutions for Chapter 1: Stakeholders in Commercial Organisations
Below listed, you can find solutions for Chapter 1 of CISCE Goyal Brothers Prakashan for Commercial Studies [English] Class 10 ICSE.
Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE 1 Stakeholders in Commercial Organisations EXERCISES [Pages 7 - 10]
MULTIPLE CHOICE QUESTIONS
Which of the following best defines the term 'stakeholder'?
Anyone with shares in a company
Anyone with an interest in an organisation
Anyone who owns a business
Anyone who does not have interest in an organisation
Local community is an example of ______.
Internal stakeholders
External stakeholders
Primary stakeholders
None of these
The primary motive of any business is to earn profit with ______ welfare.
Customer
Social
Exchange
Money
The primary stakeholders in a typical corporation are:
Employees
Suppliers
Business partner's
All of these
Which one of the following is a stakeholder often contrasted against?
Socialism
Public agencies
Consumers
Shareholders
As an external stakeholder, what interest would a company's supplier have in a company?
The supplier would want to be paid for the purchases made by the company on a timely basis.
The supplier would want to know that employees will continue to have jobs.
The supplier would want to know how much it will receive in dividends.
The supplier would want to know how much it will make from its investment.
Which one is not a way to manage stakeholder expectations?
Avoid stakeholder input
Keep the stakeholder involved
Identify concerns
Act timely
Stakeholders who are involved in business firms from within the organisation are known as ______ stakeholders. They consist of owners' shareholders and employees of the organisation.
Internal
External
Outsiders
None of these
Which of the following is not an expectation of competitive competitors?
Fair trade practices regarding price, quality and services
An atmosphere of healthy competition and ethical behaviour
Respect for Intellectual Property Rights
All of the above
Which of the following statement is true in the context of customer?
Having business stake
Do supply capital
Do take risks
Do not share profits
The term 'Stakeholders' is developed from the word 'stake' which means ______.
An interest or expected profit
Expectations
Willingness to accept
Person
Businesses tend to value ______ because of the unique benefits they can bring to the way a company is managed, by the expertise their workforce provides or the ability of individuals to generate capital investments to secure the long-term growth of the business.
Employees
Shareholders
Stakeholders
Investors
"They assume greater risk of loss of capital," this is degree of risk estimated by ______.
Creditors
Stakeholders
Both (A) and (B)
None of these
"They are the members of the company, having voting rights also", who are they?
Customer
Investor
Stakeholders
None of these
Which is least likely to be a stakeholder in an organisation?
Customers
Shareholders
Governments
Private individuals
Which of the following is the best example of a primary stakeholder?
An owner
A creditor
A key supplier
Customer
Owners of business will be interested in ______.
Wanting good bonus and promotion
Wanting good pay and job security
Wanting the business to grow and make profits
None of these
Radhika decide to build a new factory in the local area, what stakeholders would have an influence on this?
Customers, employers and the local community
Banks, local community and government
Suppliers, banks and the local community
Customers, banks and the government
Which of the following are expectations of employees to the organisations?
Opportunities for education, self-development, promotion and career growth
Various welfare facilities such as housing, medical care, social security (in the form of pension, gratuity, provident funds, etc.), health, recreation, etc.
Quick and fair redressal of grievances.
All of the above
Which of the following statement is true?
Customer is not a stakeholder of firm
Customer is a stakeholder
Bank is an internal stakeholder
None of these
The ______ expects the organisation to follow the laws of the country, pay taxes honestly etc.
Suppliers
Employees
Government
Competitors
Stakeholders who contribute to the business enterprise from outside the organisation are known as ______.
External Stakeholder
Internal Stakeholder
General Public
Creditors
______ are people who provide money as loans to commercial organisation.
Suppliers
Creditors
Government
Employees
Individuals who provide physical and mental efforts for an organisation are known as ______.
Employers
Employees
Suppliers
Creditors
______ is an expectation of employers.
Safety of loans given by them to the enterprise
Fair and regular return on their capital
Avoid monopoly and concentration of economic power
Respect for intellectual property rights
To help the weaker sections of society by giving them preference in employment, to respect human rights including rights of women and children etc. are expectations of ______.
Employers
Employees
Society
Suppliers
Safety of capital of contributed is an expectation of ______.
Employees
Creditors
Society
Employers
Who among the following is not an internal stakeholder?
Employers
Shareholders
Employees
Creditors
Which of the following are the two expectations of government from a business organisation?
Not to pay all taxes honestly, regularly and in time
To avoid corrupting public servants
To make proper use of scarce resources of the nation
Protection of trade union rights
Every stakeholder group expects something from a business organisation. Which of the following are the two expectations of suppliers?
Regular and timely payment of taxes
Reasonable term of delivery and payment
Healthy and co-operative inter-business relationship
Fair remuneration
Which of the following are the external stakeholders in a company?
Investors
Suppliers
Owners
Employees
Which of the following are the expectations of competitive competitors?
Fair trade practices regarding price quality and services
An atmosphere of healthy competition and ethical behaviour
Reasonable returns
To avoid corrupting public servants
In context of shareholders, which of the following statements are true?
Shareholders are one type of stakeholders
Shareholders do not charge interest from the business
Shareholders do not have any interest in the business
Shareholders supply raw materials
Match the Column I and Column II:
| Column - I | Column - II | ||
| (a) | Employees | i | Regular orders for supply |
| (b) | Government | ii | Protection of trade union rights |
| (c) | Society | iii | Protection of environment from pollution |
| (d) | Suppliers | iv | Avoid corrupting public servants |
(a) - i, (b) - ii, (c) - iv, (d) - iii
(a) - ii, (b) - iv, (c) - iii, (d) - i
(a) - ii, (b) - i, (c) - iii, (d) - iv
(a) - ii, (b) - iv, (c) - i, (d) - iii
Match the Column I and Column II:
| Column - I | Column - II | ||
| (a) | External stakeholder | i | Shareholders, employees |
| (b) | Government | ii | Creditors, suppliers |
| (c) | Internal stakeholders | iii | Pay taxes on time |
| (d) | Not the stakeholders | iv | Customers |
(a) - ii, (b) - iii, (c) - i, (d) - iv
(a) - i, (b) - ii, (c) - iv, (d) - iii
(a) - iii, (b) - i, (c) - ii, (d) - iv
(a) - iv, (b) - ii, (c) - iii, (d) - i
Match the Column I and Column II:
| Column - I | Column - II | ||
| (a) | Owners | i | May make decisions which affect the business |
| (b) | Suppliers | ii | Want product at good prices |
| (c) | Customers | iii | Want business to grow and make profits |
| (d) | Manager | iv | May increase their prices |
(a) - i, (b) - iv, (c) - iii, (d) - ii
(a) - iii, (b) - iv, (c) - ii, (d) - i
(a) - iv, (b) - i, (c) - ii, (d) - iii
(a) - i, (b) - ii, (c) - iii, (d) - iv
Match the Column I and Column II:
| Column - I | Column - II | ||
| (a) | Suppliers | i | Contribution of business to the local economy |
| (b) | Employees | ii | Provide capital |
| (C) | Shareholders | iii | Provide physical and mental efforts |
| (d) | General public | iv | Provide raw materials to the firm |
(a) - ii, (b) - i, (c) - iii, (d) - iv
(a) - iv, (b) - iii, (c) - ii, (d) - i
(a) - i, (b) - ii, (c) - iv, (d) - iii
(a) - iii, (b) - i, (c) - iv, (d) - ii
Match the Column I and Column II:
| Column - I | Column - II | ||
| (a) | Board of Directors | i | Reasonable return |
| (b) | Society | ii | Freedom to manage |
| (c) | Employees | iii | Help weaker section |
| (d) | Employers | iv | Fair remuneration |
(a) - ii, (b) - iii, (c) - iv, (d) - i
(a) - i, (b) - ii, (c) - iv, (d) - iii
(a) - ii, (b) - iv, (c) - iii, (d) - i
(a) - iv, (b) - i, (c) - iii, (d) - ii
SHORT ANSWER QUESTIONS
Who are 'stakeholders'?
Distinguish between 'stakeholders' and 'shareholders'.
What do you understand by internal stakeholders?
What do you mean by external stakeholders?
State any two expectations of the Associates from a business enterprise.
What is stakeholders analysis?
Mention any two expectations of Employees.
Mention any two expectations of suppliers from a business organisation.
State any two expectations of shareholders from a business concern.
Write any two differences between Internal stakeholders and External stakeholders.
State any two expectations of competitors from a business concern.
Distinguish between a shareholder and a creditor.
State any two expectations of the Government from a business concern.
Distinguish between shareholders and customers.
State any two expectations of the general public from a business organisation.
LONG ANSWER QUESTIONS
Explain the expectations of internal stakeholders in a commercial organisation.
Explain the expectations of the Government from a business organisation.
Discuss the expectations of customers and business associates.
Explain the expectations of employers and employees as stakeholders in a commercial organisation.
Explain the conflicting needs of the stakeholders of a company.
Give any five points of difference between stakeholders and customers of a company.
Give any five expectations of employees from a business enterprise.
Distinguish between a shareholder and a creditor.
State any two expectations of the general public from a business organisation.
Give any five expectations of creditors from a business enterprise.
Explain any five expectations of suppliers from a business organisation.
Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE 1 Stakeholders in Commercial Organisations QUESTION BANK [Pages 11 - 12]
Who is a stakeholder in a Commercial Organisation?
Classify the six stakeholders of a firm into internal and external stakeholders.
Why customer is not a stakeholder in a firm?
Who are customers?
The customer is the foundation of business and keeps it in existence but they are not the stakeholders of the firm. Why?
"Stakeholders can have both positive and negative impact on a commercial organisation." Comment.
Explain the expectations of customers from a firm.
Explain the conflicting needs of the stakeholders of a company.
Distinguish between Primary stakeholders and Secondary stakeholders.
Explain the expectations of government from a business enterprise.
Solutions for 1: Stakeholders in Commercial Organisations
Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE chapter 1 - Stakeholders in Commercial Organisations
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Concepts covered in Commercial Studies [English] Class 10 ICSE chapter 1 Stakeholders in Commercial Organisations are Distinction Between Stakeholders and Customers, Internal and External Stakeholders, Expectations of Stakeholders, Stakeholders Analysis, Meaning of Stakeholders, Distinction Between Stakeholders and Shareholders.
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