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Chapters
2: Marketing and Sales
3: Advertising and Sales Promotion
▶ 4: Consumer Protection
5: E-Commerce
6: Capital and Revenue Expenditure/Income
7: Final Accounts of Sole Proprietorship
8: Fundamental Concepts of Cost
9: Budgeting
10: Sources of Finance
11: Recruitment, Selection and Trading
12: Industrial Relations, Trade Union and Social Security
13: Logistics and Insurance
14: Banking
15: Striving for a Better Environment
![Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE chapter 4 - Consumer Protection - Shaalaa.com](/images/commercial-studies-english-class-10-icse_6:e190f9ef8ead423ca393c01efdea7c6c.jpg "Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE chapter 4 - Consumer Protection")
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Solutions for Chapter 4: Consumer Protection
Below listed, you can find solutions for Chapter 4 of CISCE Goyal Brothers Prakashan for Commercial Studies [English] Class 10 ICSE.
Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE 4 Consumer Protection EXERCISES [Pages 53 - 56]
MULTIPLE CHOICE QUESTIONS
The consumer has the right to get compensation against unfair trade practices under ______.
Right to choose
Right to seek redressal
Right to safety
Right to inform
How many rights of consumers are there in the Consumer Protection Act?
4
3
6
5
Rights of consumer are protected under ______.
Consumer Protection Act, 2019
Consumer Protection Act, 1990
Consumer Protection Act, 1982
Consumer Protection Act, 1991
''These associations are formed on voluntary basis. These association can educate and awaken consumers. They can take organised action and put pressure on businesses to adopt fair trade practices".
producer association
consumer association
welfare association
society association
Which of the following is most suited statement related to right to seek redressal?
To get safety
To get security
Against the unfair trade practices or exploitation
Unfair settlement
Social welfare law and special consumer courts are the features of ______ Protection Act.
consumer
social
producer
seller
______ is the standardised mark on jewellery.
ISO
FPO
HALLMARK
FSSAI
Which of the following is not an organisation working for consumer protection?
Consumer VOICE
Consumer Forum
Bureau of Indian Standard
Government Agency
Which of the following is not the ways and means of consumer protection?
Self-regulations by business
Business organisation
Consumer awareness
Producer organisation
Which of the following is not the responsibility of a consumer?
Filling complaints for the redressal of grievances
Consumer must be quality conscious
Do not be carried away by advertisement
To produce goods for social welfare
Who can file a complaint?
A consumer
Any registered consumer association or organisation
The Central and State Government
All of the above
To check quality mark, ask for full information, insist on cash memo are the responsibilities of ______.
Seller
Advertisers
Consumer
A teacher
Protection of consumers is necessary because ______.
Consumers are weak and powerless against strong and powerful sellers.
Consumers are lucky and fully protected.
Consumer is considered as king of market.
None of the above
"Consumer has the right to present before the appropriate forum or authorities all those matters which affect his interests". This right of a consumer is termed as a right to be ______.
Informed
Heard
Safety
Educated
When consumer has freedom to select a particular product out of many products, which "Right'' is applicable according to Consumer Protection Act?
Right to safety
Right to choose
Right to consumer education
Right to be heard
Which of the following is a right of a consumer according to the Act?
Right to demand
Right to supply
Right to be heard
Right to offer
Which of the following is not a 'right' according to Consumer Protection Act?
Right to supply
Right to choose
Right to safety
All of these
Consumer exploitation violates the basic rights of ______.
Producers
Consumers
Sellers
Distributers
Which one of the following is not true regarding the Right to Safety?
Right to be protected against unsafe appliances.
Right to protect against unsafe working conditions.
Right to seek information about the functioning of government departments.
Right to be protected against services which are hazardous to life.
The consumer has a right to acquire knowledge and to be a well-informed consumer throughout life. Which right is being discussed here?
Right to be heard
Right to safety
Right to seek redressal
Right to be informed
A misleading label on a product is a violation of which consumer right?
The Right to Safety
The Right to Choose
The Right to Consumer Education
The Right to be Informed
'Horse dung is mixed in dhania powder'-Which type of Consumer Exploitation is it?
Overcharging
Under weighing
Adulteration
Misleading advertising
______ is a consumer right.
Rigit to Legislation
Right to Trade Practices
Right to Seek Redressal
Right to Equality
The consumer has the right to be protected against the marketing of goods which are hazardous to life and property. This comes under the Right to ______.
Safety
Choose
Be heard
Be informed
Which of the following is NOT considered as a Consumer Right?
Right to freedom of speech
Right to consumer education
Right to be informed
Right to safety
Which consumer right allows the consumer to register his/her dissatisfaction at appropriate forums?
Right to safety
Right to consumer education
Right to be heard
Right to choose
Which of the following are the two rights of a consumer according to the Consumer protection Act?
Right to demand
Right to supply
Right to be heard
Right to choose
Consumers have the right to be protected against the marketing of goods which are hazardous to life and property and to register his dissatisfaction. Which two rights are being discussed here?
Right to Supply
Right to Choose
Right to Safety
Right to Demand
Which of the following are not the 'rights' according to Consumer Protection Act?
Right to supply
Right to choose
Right to safety
Right to purchase
Name the two consumer responsibilities from the following aspects?
Check only one good and service
Read the labels carefully
Be dishonest in dealings
Pay the price and ask for cash memo
The consumer has a right to know and be protected against goods and services which are hazardous to life and health. The two rights being discussed here are ______.
Right to be heard
Right to safety
Right to seek redressal
Right to be informed
The two factors which cause the exploitation of the consumers are ______.
Limited and wrong information.
Few sellers and limited competition.
Many sellers and unlimited competition.
Literate and aware consumers.
The Consumer Protection Act 2019 ensures the following as rights which every consumer in India should possess?
Right to choice
Right to representation
Right to constitutional remedy
Right to safety
What are the types of consumer exploitation?
Underweighing
Charging fair prices
Overcharging
Appropriate advertisement
Which of the following are not the responsibilities of a consumer?
Filling complaints for the redressal of grievances.
Consumer must be quality conscious.
Carried away by advertisement.
National commission.
Which of the following are not the ways and means of consumer protection?
Self-regulation by business
Business organisation
Consumer awareness
Producer organisation
SHORT ANSWER QUESTIONS
Give two reasons which indicate the need for protection of consumers.
What are consumers' associations?
Give any two features of Consumer Protection Act.
What are the objects of Consumer Protection Act?
What are the objects of Consumer Protection Act?
What is Consumer Exploitation?
Define the term 'consumer' as stated under the Consumer Protection Act.
Mention two remedies that are available to an aggrieved consumer under the Consumer Protection Act.
Why was the Consumer Protection Act passed?
Mention two remedies that are available to an aggrieved consumer under the Consumer Protection Act.
What is meant by Unfair Trade Practices?
What are the objects of Consumer Protection Act?
Give two aims of the Consumer Protection Act 1986.
Why do we need the Consumer Protection Act?
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to consumer education
Give two objectives of Consumer Protection Act 2019.
LONG ANSWER QUESTIONS
Give two reasons which indicate the need for protection of consumers.
Describe various methods of consumer protection.
Give any two features of Consumer Protection Act.
Describe the meaning and regulation of restrictive trade practices under the Consumer Protection Act.
What is meant by Unfair Trade Practices?
How unfair trade practices regulated under the Consumer Protection Act?
Explain the procedure for filing a complaint under the Consumer Protection Act.
Explain the time limit for filing a complaint under the Consumer Protection Act.
Explain the three-tier redressal machinery provided by the Consumer Protection Act for the redressal of consumers' grievances.
Explain various types of consumer exploitation.
What are the objects of Consumer Protection Act?
Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE 4 Consumer Protection QUESTION BANK [Pages 56 - 57]
Give two reasons which indicate the need for protection of consumers.
What is CCPA?
What are the objects of Consumer Protection Act?
Explain the responsibilities of a consumer.
There are various risks involved in the consumption and use of products, such as food, drugs, toys, electrical appliances, etc. The consumers have the right to get protection against such risks. In light with this statement explain the right to safety.
Against whom a complaint can be filed under the Consumer Protection Act, 2019?
What do you mean by sale on approval or return?
What is Consumer Exploitation?
Explain various types of consumer exploitation.
Solutions for 4: Consumer Protection
Goyal Brothers Prakashan solutions for Commercial Studies [English] Class 10 ICSE chapter 4 - Consumer Protection
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Concepts covered in Commercial Studies [English] Class 10 ICSE chapter 4 Consumer Protection are Consumer Protection, Need for Consumer Protection, Consumer Exploitation, Types of Consumer Exploitation, Importance of Consumer Awareness, Methods of Consumer Protection, The Consumer Protection Act, 2019, Rights of Consumers, Basic Concepts Under the Consumer Protection Act, Remedies Available to a Consumer, Establishment of Central Consumer Protection Authority (Ccpa), Machinery for Redressal of Consumers' Grievances.
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