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Question
CRM in E-commerce stands for ______.
Options
Convenient Relationship Management
Customer Relationship Management
Consumer Related Marketing
Chain Related Management
Solution
CRM in E-commerce stands for Customer Relationship Management.
Explanation:
CRM department helps to boost the sales performance through better customer service and establishing healthy relationship with customers. All the stored details of customer is available in CRM module. CRM module helps to manage and track detailed information of the customer like communication history, calls, meetings, details of purchases made by customer, contract duration etc. CRM module can be integrated with sales module to enhance sales opportunities.
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