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Question
Did Twain tell the barber who he was?
Solution
No, Twain did not tell the barber who he was.
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Prepare simple telephone conversations using the expressions below.
|
Some useful ‘telephone’ phrases
|
| Making a complaint |
| I’m calling to complain about… |
| I’m sorry, but I’m not satisfied with… |
| Unfortunately, there’s a problem with… |
| I am very unhappy with the service I received. |
| It really isn’t good enough. |
| I’d like to know why… |
| I’d like an explanation for… |
| It’s shocking that you cannot replace the product. |
| I’ll have to go to the press. |
| If you can’t deliver on time, you must at least inform your customers. So that we can find other suppliers. |
| Dealing with the Complaints |
| I’m sorry to hear that ... |
| Yes, I see what you mean. |
| I apologise for … |
| I understand you’re upset about ... |
| Could you give me some details, please? |
| What happened exactly? |
| What seems to be the problem? |
| It’s not our policy to replace items. |
| It’s not our fault that it hasn’t arrived. |
| I’m afraid that’s not quite right ... |
| I’m sorry, there’s nothing I can do. |
| Ok, I’ll look into it right away. |
| I’ll check the details and get back to you. |
