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Find out who the service provider is for your parent’s mobile. With your parents’ permission, call the customer care service to get information regarding the active plans on your number. - English (Second/Third Language)

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Question

Find out who the service provider is for your parent’s mobile. With your parents’ permission, call the customer care service to get information regarding the active plans on your number. (For example, SMS plan, internet plan, etc. and share this information in your classroom.)

Answer in Brief

Solution

  1. Hello? Am I connected to the Customer Care Service of Work the Net?
  2. May I get some information regarding the SMS. plan that I had opted for last month?
  3. Could you tell me the validity period of the current active plans?
  4. Are there any other plans that provide similar services at minimum cost?
  5. Are there any additional charges or features that we should be aware of in our plan?
  6. Can you tell me about the internet plan I opted for this month?
  7. How can I know how much data has been used and what the data limit is for this plan?
  8. Are there separate plans for 3G and 4G networks?
  9. Which plan do you suggest if I use around 150 MB per day?
  10. Are there only monthly plans available?
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Mark Twain
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Chapter 2.3: Mark Twain - ENGLISH WORKSHOP [Page 49]

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Balbharati My English Coursebook 9 Standard Maharashtra State Board
Chapter 2.3 Mark Twain
ENGLISH WORKSHOP | Q 8. (c) | Page 49

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Making a complaint
I’m calling to complain about…
I’m sorry, but I’m not satisfied with…
Unfortunately, there’s a problem with…
I am very unhappy with the service I received.
It really isn’t good enough.
I’d like to know why…
I’d like an explanation for…
It’s shocking that you cannot replace the product.
I’ll have to go to the press.
If you can’t deliver on time, you must at least inform your customers. So that we can find other suppliers.

 

Dealing with the Complaints
I’m sorry to hear that ...
Yes, I see what you mean.
I apologise for …
I understand you’re upset about ...
Could you give me some details, please?
What happened exactly?
What seems to be the problem?
It’s not our policy to replace items.
It’s not our fault that it hasn’t arrived.
I’m afraid that’s not quite right ...
I’m sorry, there’s nothing I can do.
Ok, I’ll look into it right away.
I’ll check the details and get back to you.

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