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Question
Explain the following right of a consumer as per the provisions of the Consumer Protection Act, 2019:
Right to be Informed
Solution
The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. It is because of this reason that the legal framework in India requires the manufacturers to provide such information on the package and label of the product.
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| Sameeksha is a Class-XII student having Business Studies as one of her subjects. After studying ‘Consumer Protection’ as one of the chapters in Business Studies, she tried to apply the acquired knowledge while purchasing and using the goods. She is very fond of cooking and always tries new recipies. This time she wants to purchase a ‘Bread Maker to prepare homemade bread. She checked online about the various brands of ‘Bread Maker available in the market and compared their price, so that an intelligent and wise choice can be made. Then she went to a nearby market to buy it. Being an informed consumer she looked for the Standardization Mark, negotiated the price printed on the label, checked the date of manufacturing and asked for guarantee or warranty of the product. After satisfying with all the concerned information she purchased the ‘Bread Maker' and as a responsible consumer asked for the cash-memo. After coming back home she opened the packaging of the ‘Bread Maker' and found an instruction booklet inside. She carefully read all the instructions and operated the Bread Maker step-by-step and succeeded in making nice ‘Atta Bread” for her family. Sameeksha has fulfilled many responsibilities of a consumer while purchasing and using the “Bread Maker. |
State any four responsibilities fulfilled by Sameeksha besides asking for a cash-memo.
