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Question
Explain the rights and responsibilities of consumer?
Solution
The Consumer Protection Act enlists six rights for a consumer. They are:-
- Right to Safety:- this act emphasizes mainly on quality of the products that need to be bought by the consumer which safeguards the consumer against the goods and services that are hazardous to his/her life, health, and property.
- Right to be Informed:- here the consumer has the right to know about the detailed description of his products such as manufacturing date, quantity, price, ingredients, weight, etc., of goods and services.
- Right to Choose:- Right to Choose gives the consumer a choice to choose from a variety of goods and services available at different prices from which a consumer can buy the most suitable one.
- Right to be Heard:- In case of any complaints or dissatisfaction regarding a product needs to be dealt with by a business firm. A consumer has the right to file a complaint and a complaint receiving cell needs to be established.
- Right to Seek Redressal:- Here a consumer has the right to seek compensation in case of any exploitation such as a defect in the product or deuteriation in the quality of the product.
- Right to Consumer Education:- A consumer has the right to be educated regarding his rights of the product and available remedies in case of exploitation.
The responsibilities of consumers are as follows:-
- To be aware:- Consumers should be aware of their rights while buying a product.
- To be active:- Consumers should be careful while purchasing a product for its quality and certification.
- To protect the environment:- Consumers should be careful with buying the products regarding its environmental safety and should involve in its safe disposal methods without harming the environment.
- To read labels:- Consumer should buy standardized goods by seeing the label on a product with respect to their information regarding its price, weight, manufacturing, and expiry date.
- To ensure honest transactions:- Consumers should buy the product in a legal way and avoid illegal ways such as black marketing and ask for cash memos on purchase.
- To ensure safety:- A consumer should carefully read the instructions provided by the business firm on the product to ensure its safety before use.
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RELATED QUESTIONS
What are the various Acts passed by the Government of India which help in the protection of consumers' interest
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Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Identify the right of the consumer as referred to in the above paragraph.
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Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Piyali cannot lodge a complaint against the shopkeeper. Why?
Read the following text and answer the following questions on the basis of the same :
Piyali purchased an ISI marked Heater from Bharti Appliances. She made cash payment, but failed to get a Cash Memo. While making use of the heater she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the good in question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo it was difficult for her to proceed.
Under which Act Piyali can seek to protect her rights being a consumer?
Pragya bought an iron of reputed brand for Rs. 1,500 but it caused an electric shock while it was being used. Pragya wants to exercise her 'Right'. Identify the right under which she can be protected.
"Consumer has a right to acquire knowledge". Identify the right.
A consumer has which of the following?
Match the CONSUMER RIGHTS as per Consumer Protection Act in Column I with the appropriate EXPLANATION in Column II.
| Column I | Column II | |
| (i) | Right to be Protected | Wide variety of products in terms of quality, brand, prices, size, etc. should be offered to the consumer. |
| (ii) | Right to Choose | Protection to consumer against goods and services which are hazardous to life and health. |
| (iii) | Right to Seek Redressal | Consumer to get relief in case the product or service falls short of his expectations. |
Ahana buys a packet of bread from a bakery shop without collecting the bill. The bread packet does not contain any information other than the name of shop. Once she reached home and tasted the bread, she found it to be stale. Which consumer right has been violated?
Explain the following right of a consumer as per the provisions of the Consumer Protection Act, 2019:
Right to Safety
State any five responsibilities of a consumer under the Consumer Protection Act, 2019.
Explain the following right of a consumer as per the Consumer Protection Act, 2019:
Right to be heard
| Sameeksha is a Class-XII student having Business Studies as one of her subjects. After studying ‘Consumer Protection’ as one of the chapters in Business Studies, she tried to apply the acquired knowledge while purchasing and using the goods. She is very fond of cooking and always tries new recipies. This time she wants to purchase a ‘Bread Maker to prepare homemade bread. She checked online about the various brands of ‘Bread Maker available in the market and compared their price, so that an intelligent and wise choice can be made. Then she went to a nearby market to buy it. Being an informed consumer she looked for the Standardization Mark, negotiated the price printed on the label, checked the date of manufacturing and asked for guarantee or warranty of the product. After satisfying with all the concerned information she purchased the ‘Bread Maker' and as a responsible consumer asked for the cash-memo. After coming back home she opened the packaging of the ‘Bread Maker' and found an instruction booklet inside. She carefully read all the instructions and operated the Bread Maker step-by-step and succeeded in making nice ‘Atta Bread” for her family. Sameeksha has fulfilled many responsibilities of a consumer while purchasing and using the “Bread Maker. |
State any four responsibilities fulfilled by Sameeksha besides asking for a cash-memo.
Mr. Akshay, a 20 year old college student purchased a book online from XYZ Pvt Ltd and when it was delivered, he noticed that there was no MRP mentioned on it. He browsed the internet and found that the book was sold at different prices in different places. He filed a case in District forum against the publisher. The court held in favour of Akshay and awarded a compensation of ₹10,000.
- Identify and state the consumer right violated in the above case.
- Name and explain the right exercised by Mr. Akshay.
