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Question
KPM Ltd.’ is manufacturing bread and biscuits for many years. It has approximately 150 employees and most of them are not happy with the working environment. Because of this, the labour turnover rate is very high. Therefore the company appoints a new Human Resource Manager, Naveen, to analyse the situation. Naveen finds that there is no free flow of communication, and there is no suggestion box for the employees to voice their suggestions or grievances. The company rarely organises a social or cultural gathering, the employees just come, finish their work and leave the organisation.
a. Identify the communication barrier discussed above.
b. State the category of this communication barrier.
c. Explain any other communication barrier of the same category.
Solution
a. The communication barrier that is discussed in the given scenario is organisational facilities. This is because in KPM Ltd. the organisational facilities are lacking. That is, there is no suggestion box for the employees to voice their suggestions or grievances and the company rarely organises a social or cultural gathering,
b.The category of this communication barrier is the organisational barrier.
c. Other communication of the same category is complexity in the organisation structure. If in the organisation there are the number of managerial levels, then it will hamper the speedy communication
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