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Question
Neeraj, a sales representative of 'Omida Ltd' has changed seven jobs in the last one year. He
is a hard-working person but is not a table to finalise deals with the customers due to his inadequate vocabulary and omission of needed words. Sometimes he uses wrong words
because of which intended meaning is not conveyed. All this created a misunderstanding
between him and his clients.
a. Identify the communication barrier discussed above.
b. State the category of this communication barrier.
c. Explain any other communication barrier of the same category
Solution
a) The communication barrier which is being discussed in the given scenario is ‘badly expressed message’.
b) The category of communication barrier which is being discussed in the given scenario is semantic barriers. Semantic barriers to communication refer to barriers where there is a problem in decoding the message because of factors such as difficulty in interpretation, wrong translations or wrong use of words
c) One of the semantic communication barriers is Symbols with different meanings.
Sometimes, a single word may have many different meanings. In such cases, it may be
difficult for the receiver to interpret the intended meaning of the word.
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