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Question
Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available.
State the consumer right which Manuj exercised.
Solution
The right exercised by Manoj was ‘right to be informed’. In the given case, the consumer, i.e. Manoj, was unable to see the ingredients of the product he purchased. According to the Consumer Protection Act, 1986, all consumers have a right to know about the quality, quantity, MRP and ingredients of the products they purchase from the market. Manoj exercised this right to know about the ingredients of the packet of chips he purchased
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The Consumer Protection Act was passed in the interests of the sellers.
Aman Chadha started 'Bulls Eye' a company for providing cyber security solutions to businesses. Its objective is to prevent, detect and respond to cyber attacks and protect critical data. He was a hardworking software engineer and an expert in cybersecurity. His reputation grew by leaps and bounds as he was not only a person of integrity but also did his work with utmost honesty and sincerity. The business started growing day by day.
He was delighted when he was offered a big project by the Ministry of Defence. While working on the project, he found that the volume of work made it impractical for him to handle all the work by himself. He decided to expand the team. The company maintained a close liaison with a local engineering college. During a campus placement, Ishan and Vrinda were appointed to work for the new project.
He found the new employees capable. Enthusiastic and trustworthy. Aman Chadha was thus, able to focus on objectives and with the help of Ishan and Vrinda, the project was completed on time. Not only this Aman Chadha was also able to extend his area of operations. On the other hand, Ishan and Vrinda also got opportunities to develop and exercise initiative.
1) Identify and briefly explain the concept used by Aman Chadha in the above case which helped him in focusing on objectives.
2) Also, state any four points of importance of the concept identified in (i) above.
Explain the following rights of a consumer as provided under Consumers Protection Act 1986 :
Right to be informed;
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to Safety;
Explain the following rights of a consumer as provided under Consumer Protection Act 1986:
Right to be Heard.
Explain the following rights of a consumer as provided under Consumer Protection Act 1986 :
Right to choose
State any six reliefs available to a consumer under the Consumer Protection Act, 1986.
State with reasons, whether the following statement is True or False:
Consumer Protection Act is not a blessing for the consumers.
State the rights of consumers.
State the name of forum which settles the claims of the consumers up to Rs 20 lakhs.
Write short note on the following.
Rights of consumers.
Who is a consumer as per CPA?
State with reasons whether the following statement is True or False.
In India consumer protection act is not required.
State with reasons whether the following statement is True or False.
The Consumer Protection Act is a blessing for consumers.
Write short answer of the following.
Why is the enactment of Consumer Protection Act important for consumers?
Write short notes on Consumer Protection Act, 1986.
What are the objectives of the Consumer Protection Act,1986?
