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Question
Training is related to improving skills for performing a job. Justify either for or against.
Answer in Brief
Solution
Justification: Training is Related to Improving Skills for Performing a Job.
For:
- Skill Enhancement: Training programs are specifically designed to improve the abilities needed to complete job activities efficiently. This encompasses technical skills, soft skills, and job-specific knowledge. Examples include a software developer learning new programming languages and a customer service representative learning sophisticated communication strategies.
- Increased Job Efficiency: Employees who improve their abilities through training can complete their tasks more effectively and accurately. This leads to improved job performance and productivity. For example, a machine operator trained in the latest technology can run machines more effectively, decreasing downtime and errors.
- Adaptation to New Technologies: In today's fast-paced work world, new technologies and approaches are continually developing. Training allows employees to stay current and adapt to these changes, ensuring that they remain competent in their professions. Employees in the healthcare profession, for example, may receive training on new medical software or techniques in order to improve patient outcomes.
- Quality Improvement: Training aims to improve work quality by teaching employees the best methods and approaches for their occupations. This leads to higher-quality products and services. For example, quality control training for manufacturing employees can help to eliminate faults and guarantee that goods match industry requirements.
- Safety and Compliance: Training is critical for ensuring that staff are informed of safety measures and compliance laws, which are required to prevent workplace accidents and ensure legal compliance. For example, construction workers may receive safety training to reduce the chance of on-site accidents, while finance workers may receive compliance training to ensure that regulatory standards are met.
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Importance of Training
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| The file on Mr. Verma's (Manager of Clairmont Hotel) desk containing customer complaints was bulging with letters received over the last few weeks. As he was short staffed, unsuitable recruits who could not be trained, were hired and asked to take on responsible jobs. The result - Hotel rooms were over-booked, cold food was being served by the waiters and cleanliness could not be maintained. The rate of labour turnover and absenteeism was also very high. Mr. Verma had suggested a year ago that a separate Human Resource Department had to be created. The owners, however, had tried to save additional costs and had not acted on his suggestion. |
In the light of the above case:
- Highlight the importance of training.
- Outline the procedure to be followed for the selection of waiters for the hotel.
- How would a professional Human Resource Manager have tackled the situation?
