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![Balbharati solutions for Organisation of Commerce and Management (OCM) [English] 12 Standard HSC Maharashtra State Board chapter 7 - Consumer Protection - Shaalaa.com](/images/organisation-of-commerce-and-management-ocm-english-12-standard-hsc-maharashtra-state-board_6:e9ca439ec07f4f209607fc4b20334236.jpg "Balbharati solutions for Organisation of Commerce and Management (OCM) [English] 12 Standard HSC Maharashtra State Board chapter 7 - Consumer Protection")
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Solutions for Chapter 7: Consumer Protection
Below listed, you can find solutions for Chapter 7 of Maharashtra State Board Balbharati for Organisation of Commerce and Management (OCM) [English] 12 Standard HSC Maharashtra State Board.
Balbharati solutions for Organisation of Commerce and Management (OCM) [English] 12 Standard HSC Maharashtra State Board 7 Consumer Protection EXERCISE [Pages 146 - 150]
Select the correct answer and rewrite the sentence.
In India, the consumer protection act was initiated in the year ______.
1947
1989
1986
The President of District Forum is ______.
District Judge
High Court Judge
Supreme Court Judge
The main objective of the consumer organization is to protect the interest of the ______.
Consumer
Trader
Producer
______ is the highest authority to settle the consumer dispute under Act.
State Commission
National Commission
District Commission
The Government has established ____________ to settle the consumer disputes by compromise.
District Commission
Lok Adalat
Consumer Organisation
National Commission
National Commission has ______ members.
2
3
4
District Commission entertains complaints of the consumer for compensation which is less than ______.
one crore
ten lacs
ten crore
______ is celebrated as World Consumer Day.
24th December
26th January
15th March
In modern competitive market, consumer is regarded as the ____________.
king
Agency
Owner
buyer
Match the pair.
| Group A | Group B | ||
| A) | King of the market |
1) |
1930 |
| B) | National Commission | 2) | Socialist |
| C) | Mumbai Grahak Panchayat | 3) | Exceeds Rs. ten crore |
| D) | Sale of Goods Act | 4) | Non-Government Organization |
| E) | Consumer Right | 5) | Consumer |
| 6) | Legislative Measures | ||
| 7) | Exceeds Rs. One crore but does not exceeds Rs. ten crores. | ||
| 8) | 1956 | ||
| 9) | Consumer Protection Act | ||
| 10) | Right to information | ||
Give one word/phrase/term for the following sentence.
The commission which entertains case where the value of the goods or services paid as consideration does not exceed Rs. one crore.
Give one word/phrase/term for the following sentence.
A legal action initiated in a court of law regarding a matter of general public interest.
Give one word/phrase/term for the following sentence.
Organizations aim at promoting the welfare of the people.
Give one word/phrase/term for the following sentence.
The right of the consumer which is about safety and protection to his life and health
Give one word/phrase/term for the following sentence.
One who consumes or uses any commodity or service.
State whether the following statement is true or false.
The seller has to recognize the rights of the Consumer.
True
False
Consumer Protection Act provides protection to the producer.
True
False
Consumer Protection Act is not required in India.
True
False
Lok Adalat can rightly be described as "People's Court".
True
False
The consumer, being the king of the market, does not have any responsibility.
True
False
Find the odd one.
District Commission
State Commission
NGO
National Commission
Find the odd one.
District Judge
High Court Judge
Commissioner
Supreme Court Judge
Complete the sentence.
National Commission is to be established by the ______ Government.
Any person who does not agree with the decision of the District Commission can appeal to the ______.
State commission has ______ members.
The President of the National Commission is a ______ judge.
National Commission entertains complaints of the consumer for compensation that exceeds Rs. ______.
The consumer protection Act established ______ Tier quasi-judicial systems for consumer protections exists.
Select the correct option and complete the following table.
(High court Judge, Four, Consumer Organisations, does not exceeds Rs. one crore, 2019)
| Group A | Group B |
| 1) Amount of compensation in District Commission | A. __________________ |
| 2) __________________ | B. State Commission |
| 3) Consumer Protection Act. | C. ____________ |
| 4) __________________ | D. non-profit and non Political organisation |
| 5) Member National Commission | E. ____________ |
When do we observe a National Consumer's Day?
Who is the consumer?
What information one should check before buying a product?
Which forum is set up at the national level for redressal for consumer complaints?
Who shall be appointed as president of National Commission?
When do we observe World Consumer's Rights Day?
Arrange in proper order.
National Commission, District Commission, State Commission.
Arrange in proper order.
District Judge, Supreme Court Judge, High Court Judge
Correct the underlined word and rewrite the following sentence
An appeal can be filed against the order of the National Commission to the State forum.
Correct the underlined word and rewrite the following sentence
National Commission is established by the State Government.
Correct the underlined word and rewrite the following sentence
District Commission is also referred to as People's Court.
Correct the underlined word and rewrite the following sentence
In India, sellers are widely dispersed and are not united.
Correct the underlined word and rewrite the following sentence.
National Commission entertains complaints where the value of the goods or services paid as consideration does not exceed Rs. one crore.
Explain the following term/concept.
District Commission.
Explain the following term/concept.
National Commission.
Explain the following term/concept.
State Commission.
Explain the following term/concept.
Lok Adalat.
Explain the following term/concept.
Janhit Yachika
Study the following case/situation and express your opinion.
Mr. Ashok visited a shop to buy a pair of shoes for Rs. 700. The salesman forced him to buy a pair of bigger size shoes of the ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite the availability of stock.
In the above case,
- Which right has been violated?
- Is Ashok a buyer or end user?
- Where can Mr. Ashok file his complaint?
Study the following case/situation and express your opinion.
Mrs. Meera a resident of Nagpur District bought a washing machine worth Rs. 50,000 without cash memo with a warranty period of 2 years. After 1.5 years she noticed some defect and asked the company to repair or replace it. The company did not accept her complaint despite the defective product.
In the above case,
i) Suggest suitable redressal machinery to protect her right.
ii) If she is not satisfied with the decision given by redressal machinery, where should she appeal?
iii) What was the negligence of Mrs. Meera while buying the washing machine?
Distinguish between the following:
District Commission and State Commission
Distinguish between the following:
State Commission and National Commission.
Distinguish between.
District Commission and National Commission
Answer in brief.
Explain any four needs of consumer protection.
State any four rights of the consumer.
Explain any four responsibilities of the consumer.
State the role of NGOs and consumer protection.
Justify the following statement.
The Consumer Protection Act was passed in the interest of consumers.
Explain any four responsibilities of the consumer.
Justify the following statement.
The aim of the consumer organization is to protect the rights of the consumer.
Attempt the following.
State any four rights of the consumer.
Explain any four responsibilities of the consumer.
Explain any four needs of consumer protection.
State the role of NGOs and consumer protection.
State the composition and monetary jurisdiction of the District Forum.
State the composition and monetary jurisdiction of the state commission.
State the composition and monetary jurisdiction of the national commission.
Answer the following.
Who is the consumer?
State any four rights of the consumer.
Explain the ways and means of Consumer Protection.
Explain the three-tier quasi-judicial machinery under the Act.
Solutions for 7: Consumer Protection
Balbharati solutions for Organisation of Commerce and Management (OCM) [English] 12 Standard HSC Maharashtra State Board chapter 7 - Consumer Protection
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Concepts covered in Organisation of Commerce and Management (OCM) [English] 12 Standard HSC Maharashtra State Board chapter 7 Consumer Protection are Consumer, Need and Importance of Consumer Protection, Rights of Consumers, Responsibilities of Consumers, Ways and Means of Consumer Protection, Consumer Protection Act, 2019, District Commission, State Commission, National Commission, Role of Consumer Organisations and NGO's.
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