HSC Commerce (English Medium)
HSC Commerce: Marketing and Salesmanship
Academic Year: 2023-2024
Date & Time: 26th February 2024, 11:00 am
Duration: 3h
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Note:
- All questions are compulsory.
- Figures to the right indicate full marks for the questions.
- Figures to the left indicate question numbers.
- Answer to every question must be started on a new page.
______ was regarded as the Father of Scientific Management.
Henry Fayol
F.W. Taylor
Philip Kotler
Chapter: [0.01] Principles of Management
Start-Up India is an initiative of the ______.
RBI
Government of India
World Bank
Chapter: [0.03] Entrepreneurship Development
Door to door service is provided by _________ transport.
Railway
Road
Air
Chapter: [0.04] Business Services
For economic growth and national security ______ stability is required.
Political
Social
Economic
Chapter: [0.04] Social Responsibilities of Business and Business Ethics. [0.06] Social Responsibilities of Business
In India, the consumer protection act was initiated in the year ______.
1947
1989
1986
Chapter: [0.07] Consumer Protection
Match the correct pair:
| Group 'A' | Group 'B' | ||
| (a) | Principle of Unity of direction | (1) | Right to information |
| (b) | Planning | (2) | Last function of Management |
| (c) | Warehousing | (3) | Distinct Name |
| (d) | Consumer Right | (4) | One head one plan |
| (e) | Registered brands | (5) | Seller |
| (6) | Basic function of management | ||
| (7) | Time Utility | ||
| (8) | General guidelines | ||
| (9) | Trademark | ||
| (10) | Place Utility | ||
Chapter: [0.01] Principles of Management
Cooperation is not necessary for the smooth flow of organizational activities.
True
False
Chapter: [0.02] Functions of Management
Current Account is opened by salaried persons.
True
False
Chapter: [0.04] Business Services
With the help of outsourcing company we can focus on the core areas.
True
False
Chapter: [0.05] Emerging Modes of Business
The seller has to recognize the rights of the Consumer.
True
False
Chapter: [0.07] Consumer Protection
The term market is derived from the Latin word 'Mercatus'.
True
False
Chapter: [0.08] Marketing
Find the odd one.
Selecting
Training
Co-ordinating
Placing
Chapter: [0.02] Functions of Management
Find the odd one.
NABARD
RBI
SIDBI
EXIM
Chapter: [0.04] Business Services
Advertisements
Find the odd one.
Debit card
Credit card
Aadhar card
ATM card
Chapter: [0.05] Emerging Modes of Business
Find the odd one.
Job security
Health and safety measures
Good working condition
Reasonable profit
Chapter: [0.06] Social Responsibilities of Business
Find the odd one.
Price
People
Promotion
Product
Chapter: [0.08] Marketing
Explain the following term/concept:
Principle of Discipline
Chapter: [0.01] Principles of Management
Explain the following term/concept.
Communication
Chapter: [0.04] Business Services
Explain the following term/concept.
Business ethics
Chapter: [0.04] Social Responsibilities of Business and Business Ethics. [0.06] Social Responsibilities of Business
Explain the following term/concept.
Corporate Social Responsibility
Chapter: [0.06] Social Responsibilities of Business
Explain the following term/concept:
Right to choose
Chapter: [0.07] Consumer Protection
Explain the following term/concept.
Market
Chapter: [0.08] Marketing
Study the following case/situation and express your opinion.
In XYZ Company, Mr. Lele gives instructions to the employees working under him, provides guidance, and motivates them for their best performance. On the other hand, Mr.Sayyad takes effort to harmonize the work done by the employees of different departments while achieving organizational goals. Mr.Desai is looking after the arrangement of the required resources for the business organization. Mention the name of an employee engaged in the following functions:
- Organization
- Direction
- Coordination
Chapter: [0.02] Functions of Management
Study the following case/situation and express your opinion.
Mr. Ashok visited a shop to buy a pair of shoes for Rs. 700. The salesman forced him to buy a pair of bigger size shoes of the ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite the availability of stock.
In the above case,
- Which right has been violated?
- Is Ashok a buyer or end user?
- Where can Mr. Ashok file his complaint?
Chapter: [0.07] Consumer Protection
Study the following case/situation and express your opinion:
Mr. A deals in import and export business so he needs different foreign currencies. For the expansion of his business, he borrows money from a commercial bank. He invests his funds in the equity shares.
- From where does Mr. A borrow money?
- Name the market where does Mr. A invest his funds.
- Which type of currency is required for the international market?
Chapter: [0.08] Marketing
Distinguish between the following:
Directing and Co-ordinating.
Chapter: [0.02] Functions of Management
Distinguish between.
Road Transport and Rail Transport
Chapter: [0.04] Business Services
Advertisements
Distinguish between.
Duty Paid Warehouse and Bonded Warehouse
Chapter: [0.04] Business Services
Distinguish between the following:
District Commission and State Commission
Chapter: [0.07] Consumer Protection
State any 'five principles of Henry Fayol.
Chapter: [0.01] Principles of Management
Explain the characteristics of entrepreneur.
Chapter: [0.03] Entrepreneurship Development
Explain advantages of Business Process Outsourcing (BPO).
Chapter: [0.05] Emerging Modes of Business
Justify the following statement.
Management principles are helpful in optimum utilization of resources.
Chapter: [0.01] Principles of Management [0.06] Principles of Management
Justify the following statement.
It is easy to set up e-business as compared to traditional business.
Chapter: [0.03] Emerging Modes of Business [0.05] Emerging Modes of Business
Justify the following statement.
The business should allow workers to participate in management.
Chapter: [0.06] Social Responsibilities of Business
Justify the following statement.
There is a need for branding to get recognition among consumers.
Chapter: [0.08] Marketing
State the Importance of Planning ?
Chapter: [0.07] Functions of Management
Explain the following term/concept:
E-banking Services
Chapter: [0.04] Business Services
State any four rights of the consumer.
Chapter: [0.07] Consumer Protection
Explain the types of Life Insurance Policies?
Chapter: [0.04] Business Services
Explain in detail the 7Ps of Marketing.
Chapter: [0.08] Marketing
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