Question

Explain in detail the 7Ps of Marketing.

Answer 1

7Ps of Marketing have been explained as follows:

1. Product: Product refers to the goods or services that are offered to the customers for sale and are capable of satisfying the need of the customer. The product can be intangible or tangible, as it can be in the form of services or goods. The business needs to decide on the right type of product through extensive market research. The success of the business depends on the impact of the product in the minds of the customers.
2. Price: The price of the product is basically the amount that a customer pays for the product. Price plays an important role in creating demand for the product. The business needs to take the utmost care to decide the price of the product. The cost of the product and the willingness of the customer to pay for the product play an important role in pricing the product. Too high prices may affect the demand for the product, and pricing too low may affect the profitability of the business. While deciding the prices, the value and utility of the product to its customers are to be considered.
3. Place: The place is also known as a distribution channel. Placement or distribution is a very important part of marketing. Making the right product at the right price is not enough. A businessman needs to make the product available to the potential customer in the right place too. The business needs to distribute the product in a place that is accessible to potential buyers. It covers location, distribution, and ways of delivering the product to the customer. The better the chain of distribution, the higher the coverage of the product in the market.
4. Promotion: Promotion is an important element of marketing as it creates brand recognition and sales. Promotion is a tool of marketing communication that helps to publicize the product to the customer. It helps to convey product features to the potential buyer, inducing them to buy it. The promotion mix includes tools such as advertising, direct marketing, sales promotion, personal selling, etc. A combination of promotional strategies depends on the budget, the message the business wants to communicate, and the target market.
5. People: People inside and outside of the business have directly or indirectly influenced the business. People comprise all the human beings that play an active role in offering the product or service to the customer. The people include employees who help to deliver services to the customer. The right people in the right place add value to the business. For the success of the business, it is necessary to recruit the right people, train them, develop their skills, and retain them.
6. Process: Process refers to the steps involved in delivering products and services to the customer. Processes are important to deliver a quality service. A good process helps to ensure the same standard of service to the customer as well as save time and money by increasing efficiency. The advancement of technology helps businesses ineffectively monitor the processes of the business and take corrective action wherever it is necessary.
7. Physical Environment: Physical Environment refers to the marketing environment wherein the interaction between customer and firm takes place. Since services are intangible in nature, service providers try to incorporate certain tangible elements into their offering to enhance the customer experience. In the service market, physical evidence is important to ensure that the service is successfully delivered. Through physical evidence, customers know the brand leaders in the market. Physical evidence affects the customer's satisfaction. It includes location, layout, interior design, packaging, branding, the dress of the staff and how they act, waiting for area, etc.