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Question
Justify the following statement:
A secretary should be courteous and have a pleasing personality.
Solution
(1) Apart from academic qualification, a secretary should possess certain qualities to enable him to fulfill his employer’s or organisation’s goals. A secretary should be courteous. Courtesy implies polite behaviour and pleasing manners and kindness.
(2) The secretary is required to get the work done from the staff, he has to deal with the people of different temperaments and he has to create a positive impression about the employer and the organisation. To achieve all these goals the secretary must show courtesy in words and action towards the staff, employer, members of the society, and others.
(3) The secretary has to deal with different individuals such as the Board of Directors, employees of the organisation, shareholders, investors, government authorities, press, and many others. Therefore, the secretary must possess a very pleasing, impressive, and positive personality to do the work more efficiently and effectively.
(4) The pleasing personality of the secretary always helps to build up and boost his and his employer’s or organisation’s image. Pleasing personality reflects a person’s character, way of talking, manners, temper, confidence, etc.
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