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Question
Study the following case/situation and express your opinion.
Mr. Rahul is the secretary who has been asked by the Managing Director to inform a director about a decision taken in a board meeting in which he was absent. Which aspect of essentials of a good business letter he follows:
a) When he is giving the required information in a very short and brief manner
b) When he is using courteous words so as to be polite
c) When he is giving the entire information about the meeting in a proper manner(Clarity, conciseness, coherence, courtesy, completeness, correctness)
Solution
(a) When Mr. Rahul, a Company Secretary, giving the required information in a very short and brief manner to a Director, he has to follow the ‘conciseness’ aspect of essentials of a good business letter.
(b) When Mr. Rahul using courteous words so as to be polite, he has to follow the ‘Courtesy’ aspect of the essentials of a good business letter.
(c) When Mr. Rahul is giving the entire information about the meeting in a proper manner, he has to follow the ‘Completeness’ aspect of essentials of a good business letter.
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