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Question
Justify the following statement:
Social media network is very useful to the business.
Solution
(1) Social media networking site is an online platform that allows users to create a public profile and interact with other users on the website. It is the practice of expanding the number of one’s business and on social contacts by making connections through social media sites such as Face book, Twitter, etc. Depending on the social media platform, members may be able to contact any other member.
(2) From a business point of view, social media network provides facilities to interact with the members of the public and communicate about their products and services. It provides Opportunities to develop loyalties and a strong relationship with the different types of consumers. This media is very useful to expand business.
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Match the pairs:
| Group ‘A’ | Group ‘B’ |
| a) Twitter | 1) Hearing and understanding |
| b) Consideration | 2) Personable |
| c) Active listening | 3) Harsh, rude words |
| d) Body language | 4) Social Media |
| e) Courtesy | 5) Non-verbal communication |
| 6) Blog | |
| 7) ‘You’ attitude | |
| 8) Empathy | |
| 9) SMS | |
| 10) Politeness |
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Process of communication, conveying a message in spoken form.
Write a word or a term or a phrase which can substitute the following statement:
A set of interconnected web pages located on a single web domain.
Write a word or a term or a phrase which can substitute the following statement:
Part of a business letter which introduces the sender to the receiver.
Write a word or a term or a phrase which can substitute the following statement:
A written summary of the business transacted at the meeting.
Write a word or a term or a phrase which can substitute the following statement:
Part of a letter which contains the name and address of the sender.
State whether the following statement is true or false.
Active listening is essential for effective communication
State whether the following statement is true or false.
A letter without date is incomplete and invalid.
State whether the following statement is true or false.
Reference number shows the purpose of the letter.
Explain the following term/concept.
Communication.
Explain the following term/concept.
Business Communication.
Study the following case/situation and express your opinion.
Mr. Rahul is the secretary who has been asked by the Managing Director to inform a director about a decision taken in a board meeting in which he was absent. Which aspect of essentials of a good business letter he follows:
a) When he is giving the required information in a very short and brief manner
b) When he is using courteous words so as to be polite
c) When he is giving the entire information about the meeting in a proper manner(Clarity, conciseness, coherence, courtesy, completeness, correctness)
Answer in brief:
Explain any four essentials of effective communication.
