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Question
When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, ______ is created.
Options
Customer satisfaction
Planning excellence
A quality rift
A value line
Solution
When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, Customer satisfaction is created.
Explanation:
Customer satisfaction is achieved when a product or service meets or exceeds the expectations of customers regarding quality, service, and pricing. Satisfied customers are more likely to return and recommend the product or service to others, leading to increased loyalty and positive business outcomes.
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