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Question
You have read about sleep deprivation and the ill effects it has on human beings. There are other work areas where youngsters remain sleep deprived and fall a pray to ill health. Listen carefully to some of the comments made about the business process outsourcing (BPO) sector which is part of the IT-enabled industry and do the activity.
While you listen, complete the following statement by choosing the right option :
According to the speaker, call centre work is insensitive because :
Options
the people cannot go to the toilets and need to concentrate very hard
the people are expected to attend to all the calls that come through to them
it requires unflagging concentration throughout the day with minimum breaks for meals or visits to the toilet
the people are expected to work on the computer all day long
Solution
According to the speaker, call centre work is insensitive because it requires unflagging concentration throughout the day with minimum breaks for meals or visits to the toilet
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If we don’t sleep well,
You have read about sleep deprivation and the ill effects it has on human beings. There are other work areas where youngsters remain sleep deprived and fall a pray to ill health. Listen carefully to some of the comments made about the business process outsourcing (BPO) sector which is part of the IT-enabled industry and do the activity.
While you listen, complete the following statement by choosing the right option :
People working at call centres are not allowed to leave their desks because :
You have read about sleep deprivation and the ill effects it has on human beings. There are other work areas where youngsters remain sleep deprived and fall a pray to ill health. Listen carefully to some of the comments made about the business process outsourcing (BPO) sector which is part of the IT-enabled industry and do the activity.
While you listen, complete the following statement by choosing the right option :
The targets that have to be met by the call centre employees have been called unrealistic because :
You have read about sleep deprivation and the ill effects it has on human beings. There are other work areas where youngsters remain sleep deprived and fall a pray to ill health. Listen carefully to some of the comments made about the business process outsourcing (BPO) sector which is part of the IT-enabled industry and do the activity.
While you listen, complete the following statement by choosing the right option :
That most people are not happy with their jobs in a call centre can be inferred from the fact that:
