Business Studies Delhi Set - 3 2023-2024 Commerce (English Medium) Class 12 Question Paper Solution

Naman and Vineet were childhood friends and both were working in 'Sunshine Crockery.' Naman was working as the Chief Executive Officer while Vineet was the Production Manager. They would generally discuss company related issues over lunch-time or while travelling together.
          The company had recently received an order for supply of 5,000 dinner sets from Shaurya Hotel. It was an unexpected order and would increase the revenue of the company. This order was communicated by Naman to Vineet over intercom. Vineet executed the order within the given time period. For this, he was appreciated by Naman.
The type of communication used by Naman to communicate the order to Vineet was: 

Formal Communication

Informal Communication

Online Communication

Visual Communication

'Vanguard Inc.', a company manufacturing footwear for men, women and children has been earning consistent profits for the last many years. It has a democratic style of working. Workers are encouraged to develop and carry out plans for improvement in the organisation. Varun who is working in the production department gave a suggestion which resulted in 10% reduction in the cost of production of shoes. He was rewarded for his suggestion. Identify the principle of management followed by 'Vanguard Inc.' in the above case: 

Esprit De Corps

Subordination of Individual Interest to General Interest

Initiative

Equity

Statement-I: Motivation can be either positive or negative.

Statement-II: Motivation is a complex process as the individuals are heterogeneous in their expectations, perceptions and reactions. 

Statement-I is true and Statement-II is false.

Statement-II is true and Statement-I is false.

Both the Statements are true.

Both the Statements are false.

'Child-O' is a garment manufacturing company which makes clothes with unique and stylish designs for children. Naisha was working as the Human Resource Manager with 'Child-O'. Inspite of good pay and many other benefits offered, the company is facing problem of high turnover of its employees. Naisha tried to find out the reason but could not. She appointed a person with the permission of the Chief Executive Officer to find out the reason. It was found that other organisations were giving more autonomy and authority to their employees which made them feel that their jobs were important.

This was attracting the employees of 'Child-O' to other organisations. The incentive which attracted the employees of 'Child-O' to other organisations is:  

Employee Recognition Programmes

Employee Participation

Career Advancement Opportunity

Employee Empowerment

Assertion (A): Availability of leasing facilities may reduce the funds required to be invested in fixed assets thereby reducing the fixed capital requirements.

Reason (R): When an asset is taken on lease, the firm pays lease rentals to use it and avoids to invest huge sums required to purchase it. 

Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A). 

Both Assertion (A) and Reason (R) are true but Reason (R) is not the correct explanation of Assertion (A).

Assertion (A) is true but Reason (R) is false.

Assertion (A) is false but Reason (R) is true.

Which of the following is NOT a factor affecting 'financing decision'?

Fixed operating costs

Cash flow position

Control considerations

Diversification

Which of the following is the function of Top level management? 

They ensure that their department has the necessary personnel.

They interact with the actual work force and pass on instructions of the middle management to the workers.

They co-operate with other departments for smooth functioning of the organisation.

They analyse the business environment and its implications or the survival of the firm.

Choose the incorrect statement about 'Money market':

The main instruments traded in this market are Treasury bills, Trade bills, Commercial paper and Certificates of deposit.

In this market, transactions entail huge sums of money as the instruments are quite expensive.

Participation in this market is by and large undertaken by institutional participants such as the Reserve Bank of India, banks, financial institutions and finance companies.

It deals in medium and long term securities. 

'Kanand Lad.' is an Automobile manufacturing company started in 2014 under 'Make in India' initiative of the Government of India. Expecting higher growth in future, it developed higher capacity in the current year taking advantage of the subsidies provided by the government. This would enable 'Kanand Ltd.' to meet anticipated higher demand quickly. For this, 'Kanand Ltd.' invested large amounts in fixed assets leading to higher requirements of fixed capital Identify the factor affecting fixed capital requirements which 'Kanand Ltd.' kept in mind to meet higher anticipated demand quicker. 

Scale of operations

Nature of business

Diversification

Growth prospects

Identify from the following – what is shown in the picture of refrigerator given below?

Brand name

Brand mark

Trademark

Label

'Since business environment consists of numerous interrelated and dynamic conditions or forces which arise from different sources, it becomes difficult to comprehend at once what exactly constitutes a given environment'. Thus it is relatively easier to understand the environment in parts but difficult to grasp in its totality. Identify the feature of business environment highlighted above: 

Uncertainty

Complexity

Relativity

Dynamic nature

For holding securities in an electronic form, the investor has to open a demat account with an organisation called ______. 

Depository

Securities and Exchange Board of India

Stock Exchange

Mutual Fund

The activities involved in managing the enterprise are common to all organisations whether economic, political or social. Identify the feature of management: 

Management is multidimensional.

Management is all pervasive.

Management is a continuous process.

Management is a dynamic function.

Match the terms given in Column-I with their meaning in Column-II.

a - (i), b - (ii), c - (iii), d - (iv)

a - (ii), b - (iii), c - (i), d - (iv)

a - (ii), b - (iv), c - (i), d - (iii)

a - (ii), b - (i), c - (iv), d - (iii)

Statement-I: The basic function of a Stock Exchange is the creation of a continuous market where securities are bought and sold.

Statement-II: The Stock Exchange provides both liquidity and easy marketability to already existing securities in the market. 

Statement-I is true and Statement-II is false.

Statement-II is true and Statement-I is false.

Both the Statements are true.

Both the Statements are false.

Navya went to a supermarket for grocery shopping. She bought one kg of bajra flour from the supermarket. On reaching home when she opened the packet she found worms inside it. She was disappointed and told her son about the same. Her son asked her to check the label. When she checked the label of the packet, she found that bajra flour was stale and beyond the expiry date. She approached the sales-person at the supermarket who replaced the bajra flour immediately. When she thanked the sales-person, she was told that it was the policy of the supermarket to satisfy the customers. He further told that satisfied customers not only lead to repeat sales but they also provide good feedback to prospective customers which helps in increasing the customer base of business. Identify the point of importance of consumer protection from the point of view of the supermarket which is helping them to increase the customer base:

Long term interest of the business

Moral justification

Social responsibility

Government intervention

Many reputed business organisations keep a database of unsolicited applicants in their offices. Such job seekers can be a valuable source of manpower. A list of such job seekers can be prepared and can be screened to fill the vacancies as they arise. The source of recruitment discussed above is:  

Direct recruitment

Casual callers

Labour contractors

Campus recruitment

______ means doing the task correctly and with minimum cost.

Efficiency

Effectiveness

Management

Coordination

As per Plastic Waste Management Rule 2022, single use plastic items were prohibited in Delhi from 1^st July, 2022. The dimension of business environment referred to here is ______.

Economic environment

Legal environment

Technological environment

Political environment

Which of the following is not an element of social environment?

Composition of family

Consumption habits

Rates of saving and investment

Educational system and literacy rates 

State any three protective functions of Securities and Exchange Board of India.

‘Caro’, a car manufacturing company was manufacturing high cost, good quality luxury cars. For the last few years, the company was not earning good profits as the demand for the cars was very low.

          Chief Executive Officer of the company, Piyush had a meeting with the Production and Sales Managers to discuss how to increase the revenue of the company. They found that nowadays instead of purchasing luxury cars people prefer to have such cars on rental basis. So they decided to start ‘Car rental service’. The Production Manager also suggested that as these cars were sophisticated and each spare part was very costly it would be better to provide these cars for rental service along with trained drivers so that there would be less wear and tear. Piyush agreed and a training unit was started. Two of the available cars were used for training the drivers. People were very happy as they were getting these cars on rental basis with trained drivers. The idea was a big hit and the company was able to surpass its profit targets of the last 20 years.

1. Identify and explain the method of training given by ‘Caro’ to its drivers.
2. Also, state any two advantages the drivers will get after this training. 

State any three points of importance of staffing function of management.

'Cortico Fabrics' was started by Ashish in 2001 to sell bed sheets, towels, comforters, pillows, cushions, bath mats etc. It is now a famous name and its branches are across India. To manage the work all over India, it has eight teams-two each for North, South, East and West India. Ashish spends a considerable amount of time to develop an orderly pattern of group efforts among different teams and to secure unity of action in pursuit of a common purpose. 

To ensure suitable allocation of tasks to the various members of the teams and to see that the tasks are performed with harmony among the members, he tries to balance the different teams at different locations. 

1. Identify and explain the concept of management discussed in the above para.
2. Also, explain any one point of importance of the concept identified in (a) above. 

A Business Process Outsourcing centre, ‘Chromosome’ which deals in conversion of voice reports dictated by physicians and other healthcare providers into text format has 40 employees. They ensure that their employees are well versed in at least one foreign language and one Indian language. The employees are also given the required training to ensure that the reports are processed correctly as they are the backbone of the patients’ medical history. On frequent complaints about some of its employees, it was observed that they were facing problems in decoding the message as they were not very proficient with the language in which the voice message was received. As a result, they would make mistakes causing different meaning to the message. Not only this, sometimes there were technical words used in voice reports, the actual meaning of which was also not understood by the employees. Due to this, ‘Chromosome’ was slowly losing its business to competitors.

       The above case highlights two communication barriers. Identify and explain these barriers. 

Inspired by the success of Chandrayaan-3, the Chief Scientist at ‘Space Rover’ a private research group, decided to send some innovative ideas regarding the mission to the Chief Scientist of Chandrayaan-3.

The Chief Scientist at ‘Space Rover’ formed four groups for the same. As it was an intellectual activity of thinking rather than doing, these four groups started” interacting with each other and friendships developed. On the basis of their interaction and friendship, some members from each group formed ‘Entertainment Through Reading’ group which showed conformity in terms of their interest. ‘Entertainment Through Reading’ group had no written rules, was unstable in form and scope and had no fixed lines of communication. The members of this group enhanced the morale of each other, enjoyed drinking coffee together, read books, served different issues of their work areas and provided support to each other. Ultimately this group developed some innovative ideas which were sent by ‘Space Rover’ to the Chief Scientist of Chandrayaan-3. Though this group was formed for recreation but it contributed towards fulfillment of organisational objectives. 

1. Identify and explain the type of organization which emerged as 'Entertainment Through Reading'.
2. State any three advantages of the type of organisation identified in (a) above.  

Characteristics of planning. 

Explain the following type of plan:

 Policy

Explain the following type of plan: 

Budget

Differentiate between ‘Selling Concept’ and ‘Production Concept’ of marketing management philosophies on the basis of: 

1. Meaning
2. Main focus
3. Means
4. Ends

Kewalram started a sweets shop ‘Karamati Sweets’ in 1950. The sweets were famous all over India for their good quality and people would come from far and wide to purchase sweets from him. As he grew old, he could no longer run the shop. So, he sold the shop to one of his neighbours ‘Bholaram’. After a few months, to further increase the revenue, ‘Bholaram’ started engaging in unfair trade practices like using adulterated khoya and paneer. He thought that no one would know about it as ‘Karamati Sweets’ had a good image in the eyes of the people.

        Slowly, people started falling sick after consuming sweets purchased from ‘Karamati Sweets' but they did not know where to go and to whom to complain. Raghav, a resident of the village had recently completed his studies. He was also a member of a non-governmental organisation. ‘Meri Voice’. He felt that the villagers should be made aware about the rights and reliefs available to them. He started creating awareness about consumer rights among the villagers to protect their interest through a series of talks and presentations in the village.

1. Identify and explain the consumer right discussed in the above para.
2. Also, identify and explain the consumer right violated by ‘Bholaram’ in the above case.

Explain the following function of marketing:

Gathering and analysing market information

Explain the following function of marketing:

Marketing planning

Explain Physical Distribution major components

Explain the following point of significance of principles of management:

Providing managers with useful insights into reality.

Explain the following point of significance of principles of management:

Meeting changing environment requirements. 

Explain the following point of significance of principles of management:

Scientific decisions

Explain the following principle of management:

Unity of direction

Explain the following principle of management:

Remuneration to employees 

Explain the following principle of management:

Equity

Explain the following factor affecting the working capital requirement of a business: 

Credit allowed

Explain the following factor affecting the working capital requirement of a business: 

Production cycle

Explain the following factor affecting the working capital requirement of a business: 

Availability of raw material

Explain the following factor affecting the dividend decision of a company:

Growth opportunities

Explain the following factor affecting the dividend decision of a company:

Cash flow position

Explain the following factor affecting the dividend decision of a company:

Shareholders' preference 

The G20 Summit was organised in India. The government left no stone unturned to make G20 summit a success.

At the higher level, the work to be performed was identified and grouped to enable people to work most effectively together for accomplishing objectives. This involved building infrastructure, beautification of the city, hospitality, security arrangements etc. Duties were assigned to different job positions which led to establishment of clear relationships. This helped in creating a hierarchical structure and in co-ordination amongst all working for the summit.

1. Identify and explain the function of management discussed in the above para.
2. Explain any four points of importance of the function identified in (a) above. 

‘Memo Builders’ was constructing a five star hotel for a leading hotel chain. The hotel had to be given possession by next year but the construction of the hotel was running six months behind schedule. The Chief Executive Officer of ‘Memo Builders’ was concerned as Memo Builders was known for its quality and timely completion of projects. He asked Nitin, the senior of the Project Head for a thorough investigation. Nitin investigated and reported to the Chief Executive Officer that inspite of huge absenteeism of workers, additional workers were not called. Nitin also reported to the Chief Executive Officer that three of the ten machines being used by the workers were defective. Nitin ordered for repair of the machines and asked the Project Head to appoint additional workers with attractive wages to ensure that the deadline is met.

1. Identify the function of management. Quoting the lines from the above para, explain the steps of the process of the function of management discussed.
2. Also explain any two points of importance of the function of management identified in (a) above.