ISC (Commerce) Class 12 - CISCE Question Bank Solutions for Commerce

Answer the question.
Explain the need for consumer protection.

What is meant by the term place in the marketing mix?

Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.

Planning is beneficial to all. In light of this statement, discuss the importance of planning.

Write a short note on : Directing

Explain the need for consumer protection.

Explain any four needs of consumer protection.

The above statement brings forth the characteristics of one of the categories of the products. Name the category and state three other characteristics of this category of product.

A wholesaler sold adulterated goods which were hazardous to the consumer's health.

Directing is the heart of the management process. Give any four reasons to support this statement.

A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.

The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.

Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?

Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.

1. Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
2. Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
3. Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.

Study the relation between first and the second words given below and fill in the fourth word on that basis.

Commodity Market : Gold : : Capital Market : ______

The diagram below shows that ______ is inherent in all the functions of management.

Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?

Outline any four fundamental characteristics of effective management in a modern business organisation.

Explain any four characteristics of 'principles of management.'

Define Management.

State any three points of importance of business environment