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Question
Analyze the importance of the three-tier judicial machinery under the Consumer Protection Act. (COPRA), 1986 for redressal of consumer disputes.
Solution
Under COPRA, the Indian govt. has set up consumer courts for the protection of consumers against exploitation by unfair and unethical trade practices by sellers, producers, and other service providers.
These courts have been set up at three levels,-Central, State, and District Levels.
i) Central consumer courts address and settle claims of Rs. 1 Crore and above.
ii) National consumer courts address and settle claims of 20 lakh and 1 crore.
iii) District consumer court address and settle claims below 1 Crore.
If a person still has his/her issue not resolved, he/she can appeal to a higher level of court. (appellate system)
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