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Question
Enumerate any five responsibilities of a Consumer Protection Act, 2019.
Solution
Responsibilities of a Consumer under the Consumer Protection Act, 2019 (Any five):
- Be aware of various goods and services available in the market so that an intelligent and wise choice can be made.
- Buy only standardised goods as they provide quality assurance.
- Learn about the risks associated with products and services, follow manufacturer's instructions and use the products safely.
- Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.
- Assert yourself to ensure that you get a fair deal.
- Be honest in your dealings. Choose only from legal goods and services and discourage unscrupulous practices.
- Ask for a cash memo on the purchase of goods or services.
- File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed.
- Form consumer societies that would play an active part in educating consumers and safeguarding their interests.
- Respect the environment
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