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Question
Explain any four rights available to a consumer under the Consumer Protection Act. 1986.
Solution
1. Right to Safety: The Consumer Protection Act I 986 defines this right as a protection against goods and services that are hazardous to life and property. This particularly applies to medicines, pharmaceuticals, foodstuffs, and automobiles. The right requires all such products of critical nature to life and property to be carefully tested and validated before being marketed to the consumer.
2. Right to Information: This right mentions the need for consumers to be informed about the quality and quantity of goods being sold. They must be informed about the price of the product and have access to other information specific to the product that they wish to consume.
3. Right to Choose: This consumer must have the right to choose between different products at competitive prices. This avoids a monopoly in the market.
4. Right to Seek Redressal: When a consumer feels exploited, he/she has the right to approach a consumer court to file a complaint. A consumer court is a forum that hears the complaint and provides justice to the party that has been hurt. Thus, if the consumer feels he/she has been exploited, they can approach the court using this right.
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