ISC (Commerce)
ISC (Arts)
ISC (Science)
Academic Year: 2017-2018
Date: March 2018
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- Attempt all questions from part I
- Attempt any five questions from part II
Answer the following question:
What is meant by unsolicited applications?
Chapter: [0.022000000000000002] Business Correspondence
Answer the following question:
State the significance of conducting refresher training.
Chapter: [0.0105] Staff Training
Answer the following question:
Define remuneration.
Chapter: [0.0108] Staff Remuneration
Answer the following question:
Name any four non-monetary incentives that may be used in an organization.
Chapter: [0.010700000000000001] Staff Motivation
Answer the following question:
Briefly explain any two qualities of a good leader.
Chapter: [0.0109] Staff Leadership
Answer the following question:
Differentiate between upgrading and dry promotion.
Chapter: [0.0111] Staff Promotion and Transfer
Answer the following question:
Give one benefit each of the voluntary retirement schemes to an employee and to the employer.
Chapter: [0.011200000000000002] Staff Separation
Answer the following question:
Bring out the significance of using grapevine as a channel of communication in an organization.
Chapter: [0.021] Business Communication
Answer the following question:
Explain the meaning of internal communication. Name its two types.
Chapter: [0.021] Business Communication
Answer the following question:
What is a Dictaphone?
Chapter: [0.042] E-business
Answer the following question:
Briefly explain what is meant by letter of Enquiry. Which letter is written in response to it?
Chapter: [0.022000000000000002] Business Correspondence
Answer the following question:
With reference to written internal communication, explain the term office order.
Chapter: [0.021] Business Communication
Answer the following question:
Explain cross-referencing, in the context of report writing.
Chapter: [0.022000000000000002] Business Correspondence
Answer the following question:
Explain the term 'motion’ in the context of company meetings.
Chapter: [0.0104] Staff Selection
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With reference to the Post Office, expand the following:
VPP
Chapter: [0.042] E-business
With reference to the Post Office, expand the following:
PIN
Chapter: [0.042] E-business
Explain any three points of difference between training and education.
Chapter: [0.0105] Staff Training
With reference to the selection process, explain the significance of the following :
Preliminary Interview
Chapter: [0.0104] Staff Selection
With reference to the selection process, explain the significance of the following :
Application Blank
Chapter: [0.0104] Staff Selection
With reference to the selection process, explain the significance of the following :
Medical Examination
Chapter: [0.0104] Staff Selection
With reference to the selection process, explain the significance of the following :
Final Interview
Chapter: [0.0104] Staff Selection
Write a short note on the Halsey Plan of Incentive.
Chapter: [0.010700000000000001] Staff Motivation
List any four factors that influence morale. Clearly explain how they boost or lower morale.
Chapter: [0.0106] Staff Morale
Explain the first three needs as per the Mas low’s Hierarchy of Human Needs.
Chapter: [0.010700000000000001] Staff Motivation
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Discuss any four purposes of performance appraisal.
Chapter: [0.011000000000000001] Staff Appraisal
Briefly explain any three leadership styles.
Chapter: [0.0109] Staff Leadership
What is staff transfer? Explain any four types of transfers.
Chapter: [0.0111] Staff Promotion and Transfer
Name and explain any three types of interviews.
Chapter: [0.022000000000000002] Business Correspondence
With reference to company meetings, explain the following term:
Point of order
Chapter: [0.022000000000000002] Business Correspondence
With reference to company meetings, explain the following term:
Statutory Meeting
Chapter: [0.022000000000000002] Business Correspondence
With reference to company meetings, explain the following term:
Proxy
Chapter: [0.022000000000000002] Business Correspondence
With reference to company meetings, explain the following term:
Agenda
Chapter: [0.022000000000000002] Business Correspondence
Explain the process of report writing.
Chapter: [0.022000000000000002] Business Correspondence
What are the statistical tables? Explain any three advantages of tabulating data.
Chapter: [0.0106] Staff Morale
State any six advantages of centralized handling of mail in an organization.
Chapter: [0.023] Current Trends in Business Communication
Draft an application letter for the post of an Assistant Manager (Sales) at a reputed retail firm in response to a newspaper advertisement. An appropriate bio-data of the applicant should be prepared and enclosed with the application.
Chapter: [0.022000000000000002] Business Correspondence
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CISCE previous year question papers Class 12 Business Studies with solutions 2017 - 2018
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