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Business Studies Set 1 2013-2014 ISC (Commerce) Class 12 Question Paper Solution

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Business Studies [Set 1]
Marks: 100 CISCE
ISC (Commerce)
ISC (Arts)
ISC (Science)

Academic Year: 2013-2014
Date: March 2014
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Part I
[30]1 | Answer all questions.
[2]1.a

Answer the following question:
Give two points of distinction between external sources and internal sources of recruitment.

Concept: undefined - undefined
Chapter: [0.0103] Staff Recruitment
[2]1.b

Answer the following question:
Explain the relevance of medical examination in a selection process.

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Chapter: [0.0104] Staff Selection
[2]1.c

Answer the following question:
State any two consequences of low morale.

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Chapter: [0.0106] Staff Morale
[2]1.d

Answer the following question:
What is a payslip?

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Chapter: [0.0108] Staff Remuneration

Answer the following question:
How pay-slip is different from payroll?

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Chapter: [0.0108] Staff Remuneration
[2]1.e

Answer the following question:
What is the merit grading method of staff appraisal?

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Chapter: [0.011000000000000001] Staff Appraisal
[2]1.f

Answer the following question:
State any two qualities of a good leader.

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Chapter: [0.0109] Staff Leadership
[2]1.g

Answer the following question briefly:
How can transfer be used as a punishment by the employer?

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Chapter: [0.0103] Staff Recruitment
[2]1.h

Answer the following question briefly:
What is the importance of feedback in a communication process?

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Chapter: [0.021] Business Communication
[2]1.i

Answer the following question:
‘Postscript should be avoided in a business letter.’ Comment.

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Chapter: [0.022000000000000002] Business Correspondence
[2]1.j

Answer the following question:
What is a letter of quotation?

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Chapter: [0.022000000000000002] Business Correspondence
[2]1.k

Answer the following question:
Explain Information Report.

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Chapter: [0.022000000000000002] Business Correspondence
[2]1.l

Answer the following question:
Distinguish between minutes and reports in the context of company meetings.

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Chapter: [0.022000000000000002] Business Correspondence
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[2]1.m

Answer the following question:
Why is a histogram called a two-dimensional graph?

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Chapter: [0.023] Current Trends in Business Communication
[2]1.n

Answer the following question briefly:
What is the importance of the PIN code in a postal address?

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Chapter: [0.023] Current Trends in Business Communication
[2]1.o

With reference to Post Office Services, expand the following:
GPO

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Chapter: [0.023] Current Trends in Business Communication

With reference to Post Office Services, expand the following:
UPC

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Chapter: [0.023] Current Trends in Business Communication
Section B Answer any five questions
[14]2
[6]2.a

Answer the following question:
Why are advertisements in the newspaper the most popular source of recruitment?

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Chapter: [0.0103] Staff Recruitment
[8]2.b

Name and explain any four types of training.

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Chapter: [0.0105] Staff Training
[14]3
[6]3.a

Answer the following question:
Explain the time rate system of wage payment.

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Chapter: [0.0108] Staff Remuneration

Answer the following question:
State and explain any two advantages and two disadvantages of the time rate system of wage payment.

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Chapter: [0.0108] Staff Remuneration
[8]3.b

State and explain any four non-monetary incentives that can be used to motivate employees.

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Chapter: [0.010700000000000001] Staff Motivation
[14]4
[6]4.a

Answer the following question:
Define leadership.

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Chapter: [0.0109] Staff Leadership

Briefly explain any three leadership styles.

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Chapter: [0.0109] Staff Leadership
[8]4.b

Define promotion.

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Chapter: [0.0111] Staff Promotion and Transfer

Answer the following question:
Discuss any three advantages and any three disadvantages of seniority-based promotion.

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Chapter: [0.0111] Staff Promotion and Transfer
[14]5
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[6]5.a

Answer the following question:
Explain video conferencing. 

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Chapter: [0.023] Current Trends in Business Communication

Answer the following question:
Discuss any two advantages of using video conferencing in the business world.

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Chapter: [0.023] Current Trends in Business Communication
[8]5.b

Answer the following question:
Discuss the advantages of written communication. 

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Chapter: [0.021] Business Communication
[14]6
[6]6.a

Answer the following question:
What is an interview?

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Chapter: [0.0104] Staff Selection

Answer the following question:
Explain any two advantages and any two disadvantages of conducting recruitment interviews.

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Chapter: [0.0104] Staff Selection
[8]6.b
[4]6.b.i

Write short notes on :
Business Reply Card

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Chapter: [0.022000000000000002] Business Correspondence
[4]6.b.ii

Write short notes on :
Postal Order 

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Chapter: [0.023] Current Trends in Business Communication
[14]7
[6]7.a

Answer the following question:
Explain the functions of business letters. 

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Chapter: [0.022000000000000002] Business Correspondence
[8]7.b
[4]7.b.i

In connection with company meetings, write short notes on :
Proxy

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Chapter: [0.021] Business Communication
[4]7.b.ii

In connection with company meetings, write short note on :
Voting by Poll. 

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Chapter: [0.021] Business Communication
[14]8
[6]8.a

Answer the following question:
What is a pictogram? 

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Chapter: [0.023] Current Trends in Business Communication

Answer the following question:
State any four points to be considered while constructing pictograms. 

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Chapter: [0.023] Current Trends in Business Communication
[8]8.b

Answer the following question:
Draft an interview letter for the post of an accountant in your organization.

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Chapter: [0.022000000000000002] Business Correspondence

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