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Question
Which of the following is the last steps in the process of selling?
Options
Preparation
Prospecting
Closing the sale
Post-sale follow-up
Solution
Post-sale follow-up
Explanation:
The post-sale follow-up is the last step in the process of selling. This step involves reaching out to the customer after the sale has been completed to ensure their satisfaction, address any issues or concerns, and foster a long-term relationship. It is crucial for maintaining customer loyalty, encouraging repeat business, and generating positive word-of-mouth referrals.
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